iPhone 12 Pro silicone case is turning ring/silent switch off

Same issue here and it was driving me crazy. T-Mobile said it could be because I was still on Sprint, Apple said it was because i had Do Not Disturb scheduled. Nothing worked. A real mystery until I now can clearly see the the case doesn't wrap around the front edge enough and if you push on it it slides down and pushes the switch to silent. Poor design. I am disappointed because I otherwise like the case. I guess i have to return it and get another brand.

After speaking with a senior tech adviser at AppleCare I was able to get Apple to send me a new silicon case. Hoping this will resolve the problem because my wife has the sam set up with an iPhone 12 Pro except her silicon case is orange and mine is blue and hers fits perfectly and does not have the looseness in it that is causing mine to go on silent/ privacy mode every time i put t in or take it out of my pocket.

After going through 2 silicone cases with the same issue I finally took matters into to my own hands and came up with a “fix” that has worked perfectly for a week and counting. As the expression goes, “if it supposed to move, use WD 40, if it suppressed to stay, use duct tape”. I applied a small band of 3M transfer tape (essentially a 1 thou thick double sided tape adhesive) around the perimeter of the phone over anything that wasn’t a switch, hole or port (total tape required was 4” x 1” cut into 4” strips) and reinstalled phone into the case. Now for the first time since I had the phone/case combination the switch no longer shuts off because of case displacement. I realize that this is not the ideal solution for someone who removes their case frequently but mine only comes off at trade in time.

Same issue here with silicone case. Apple was nice enough to allow me to send it back for a full refund. I purchased the leather Apple case - same issue. Probably need to try a different brand of case

I returned mine too but it was a bit of a hassle. The stores require an appointment and after two hours on the phone they agreed to let me mail it back. When they receive it hopefully I’ll get a refund. I bought an Otterbox case. I liked the Apple case better but the switch flipping issue was ridiculous.

Don't waste your time. I already did that. I had the same experience. I also spent 2.5 hours on the phone with them trying to get my refund which they finally did. I got the clear Otterbox case and it works fine. No more silent mode flips. I also initially spent an hour at T-Mobile who claimed that it was happening because I was still on the Sprint network, and they had to switch me to the T-Mobile network. So much trouble for a simple case that was poorly designed. I've been a big Apple fan since the mid-90's but now I'm sorry I even got the iPhone. It's a good product but the company has gone crazy. The process for going to a store is ridiculous and the companies censorship is un-American. Apple is now a pawn for the Chinese Communist party.

My blue mag safe case for iPhone 12 Pro is doing the same thing, silent switch is enabled every time I place phone in my pocket. Silicone is also peeling from corners. I currently have an open repair case with Apple to send it in for exchange. We'll see how they treat this.

Yeah, it seems something has definitely changed in the mentality of Apple as far as it's customer service and customer relations. Apple is no longer interested in making sure they keep their clientele. Once one has made a choice to live in the Apple universe they have you. Once you have fully invested in an iPhone, Macbook Pro, iPad and Apple TV you are stuck with Apple since it'll take you a lot of money, effort and headache to switch to another platform and this is what Apple bank on Now. I'm the one who posted the original complaint about the new silicone cases turning the iPhone 12 Pro into silent mode. I was successful in getting an exchange but it seems Apple is not interested in issuing a recall on this crappy product they brought onto the market. Either way it doesn't make much difference because the replacement one they send you out is just a big of a piece of crap that the one it was exchanged for. My exchange one worked ok for a month and now it's back to turning my phone on silent mode instead. Do yourself a favor and just buy a new case that IS NOT from Apple. Life too short and wasting hours arguing the point with Apple is not worth the $20-$40 for a new case elsewhere in my opinion.

I had a case with apple about my previous mid 2014 Macbook Pro and after years of arguing with them and even getting a genius bar genius to admit that that model was the biggest dog in Apple history Apple would not own up to the fact they sold me a $3,000 piece of crap.

Another clear indicator that Apple is no longer interested in giving excellent customer service is that they removed the last recourse when one could not get satisfactory service from the robots behind the AppleCare phone support who can only make decisions based on what's written on their computer screen or what their supervising senior tech advisor is whispering in their ears. Apple use to have a department called the Customer Relation Department where you would get a human being, not some genius nerd, listen to your case and take ownership of it to try and resolve issues that were not part of the daily regular issues and who could get decisions from higher up to make things right. Well, this department no longer exists. I wonder why...

Seems like Apple needs a few million customers to dump them in order to have an attitude adjustment. I for one have begun divesting from Apple devices. I am no longer willing to be help hostage by a completely closed ethos where one feels completely stuck if the monopoly of this ethos decides they no longer want to stand by their product. Lastly, it'll be interesting to see how long Apple decides to keep my post up.

The way this phone case is designed, it catches the edge off the ringer switch and turns it to silent mode.The flimsy and faulty design forces the case off the edge of the phone as soon as you move around while the phone is in your pocket.

Very poor design.

Looks nice but, strongly discourage anyone from purchasing this case as it is extremely frustrating.

I have the expensive APPLE leather case on my iPhone 12 max with the same problem the case slips slightly and moves the silent switch. The actual problem occurring is this the hole in these cases for these switches is flush with the phone frame and is cut level with the top of the switch. From a poor engineering decision standpoint, the switch goes silent in the downward direction! If the case slips downward in your loose pocket; (especially not in stretch pants I would think is the best case in a rear pocket for it not happening). So, if the switch was reversed in direction and the case is removed or slips off, the switch would be not pushed on SILENT, IF BUMPED. Since we know APPLE IS NOT GOING TO REVERSE THE SWITCH DIRECTION because they "know better", even though this is an obvious ENGINEERING BLUNDER, the fix is to make the hole a little bigger so it is not so close to the protrusion of the switch or remove material from under the switch hole of the APPLE CASE so if its slips down to will not hit the switch on its journey in your loose pocket. This could be done with a Dremel on the leather case, but the silicone would be more difficult to mod. Silent MODE means you miss your call and miss text-sound announcements if the phone is in this mode when you pull the phone out to set it on your desk, OF WHICH YOU CANNOT EVEN SEE IT IS IN THIS MODE, AS THE ORANGE MARKER IS ALMOST NOT VISABLE UNLESS YOU STARE AT IT FROM THE SIDE. This is unacceptable in a work environment where calls are critical unless you take your calls and notifications on a Mac computer. So Apple engineers TAKE A SUGGESTION from and engineer "ME", either fix the direction of the silent switch, or fix the slipping of the case, or add clearance at the switch hole. Yes, this is an "Apple problem", not a user error!

Finally, I bought the Spigen Ultra Hybrid case and requested return of Apple silicone case. Spigen's is perfect and does not present this problem.

I’ve had 2 blue silicone cases for my 12 pro and both slipped off and turned on silent. I went with the spiegen and all is good

Same problem with my silicon case on iPhone 12pro; switches to silent several times a day when in pocket meaning I miss business calls. Completely unacceptable given the high cost. Will try and return and then buy a Spigen as I have used for other iPhones and iPads.

Yes. It's happening to me as well and something tells me the same thing is happening to millions of other people out there who don't even know it's happening. For a while I thought I was going crazy. I even called Apple asking if anyone else was reporting this problem. Of course they responded that no such problem has been reported but I find that hard to believe. Apple would not admit that one of their products should be recalled and is defective. But I figured it out on my own. The silicon case does not fit the phone perfectly. Instead it has a little bit of play. When the phone is in the silicone case it actually moves around in the case. If you are one that keeps your phone in your pocket while not on use then the moment of putting in your pocket and taking it back out will sometimes moves the cover enough to turn it on silent mode. Now that I can duplicate this and can show exactly how this happens I will go to an Apple store to show them their wonderful product and see what they have to say about it. I will be posting their response here once I do have an answer