You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

After update MAC Os finds HP software as malware

Since the last update I am unable to print on my HP printer. The drivers are identified as malware. I just installed the printer.

iMac Line (2012 and Later)

Posted on Oct 27, 2020 11:08 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 28, 2020 12:01 PM

They did give out one article on their support page - https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/quot-HPxxxxx-framework-quot-will-damage-your-computer-quot/ta-p/7825233


It's definitely acknowledged, multiple news articles reported it over the last 3 days with statements from HP.

9 replies

Oct 28, 2020 11:48 AM in response to Vera_2021

Resetting the printing system via System Pref's and re-adding it using the AirPrint driver does restore printing ability.


Various errors continue, and of course Scanning remains broken (and probably Faxing, too, since as soon as I re-installed the printer I got a "fax.backend will damage your computer" error without any fax involvement at my end).

Oct 28, 2020 12:25 PM in response to StanleyG.

Thanks for the note and the link.


Since I was posting on this, I should note that the AirPrint solution failed immediately after one successful print job. More errors, no more printing. I suppose I can reset the printing system again and so on, but for every single print job?  


But also - users in my position, follow the link for a better discussion of this snafu.


Better still, searching for MacOS updates FINALLY yielded an HP update driver set to download! Before just now, there was nothing available, just confirmation that I ALREADY had the latest OS version. So now let's see if this fixes the problem....


After update MAC Os finds HP software as malware

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.