Meross or HomeKit issue?

Question

RockRabbit Author

Level 1

57 points

Meross or HomeKit issue?

Got these :

https://www.meross.com/product/2/article/

It’s on Apples Supported List :

https://www.apple.com/ios/home/accessories/#section-outlet

Updated the firmware and all is good. The Home App no longer complains stating there is a firmware update.

Then I look at the Home Settings and noticed that the Meross status reads No Restrictions. All my other HomeKit devices read Auto. When I change the Meross to Auto, all of sudden Home says there is a Firmware Update.

Check the Meross App and all up to date.

Chicken or Egg?

Mac mini, macOS 10.15

Posted on Oct 27, 2020 2:37 PM

Reply

Answer 1

jdo_apple

Community Specialist

Oct 31, 2020 9:33 AM in response to RockRabbit

Hello RockRabbit,

Thanks for that info and for choosing the Apple Support Communities. If we understand correctly, you are having an issue with your Meross smart plugs and the Home app on your iPhone. To help with this, please see if any of the steps in this Apple resource help with your situation, and then contact Apple directly if you need any further assistance.

Add a HomeKit accessory to the Home app

Get Support

Cheers!

Reply

Answer 2

jdo_apple

Community Specialist

Oct 31, 2020 1:22 PM in response to RockRabbit

Thanks for replying, RockRabbit, and that additional info. Since you are still having an issue with this, please see the relevant phone number in this Apple resource to contact Apple directly for further assistance with your situation:

Contact Apple for support and service

Have a great day and thanks for using the Apple Support Communities!

Reply

Answer 3

RockRabbit Author

Level 1

57 points

Oct 31, 2020 1:03 PM in response to jdo_apple

Unhelpful.

Click on Get Support and there is no HomeKit option.

If you require replication steps here they are.

Plug in Meross Smart Plug to Power
Open Home App
Scan HomeKit QR
Meross Smart Plug gets added.
In Home App click on Home Settings
Wi-Fi Network & Routers

Observe that Meross Power Point reads : No Restriction

Change the option to Automatic
Back

Observe that Home App provides a Notification saying Update Available

Open Meross App
Account
Firmware Update

Observe that plug(s) are all up to date.

Go back to Home App
Home Settings
Wi-Fi Network & Routers
Meross Power Point
Change from Auto to No Restriction

Observe that Home App no longer says there is a Firmware Update.

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Meross or HomeKit issue?

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