free year of apple tv +

You have to claim the offer, it isn't automatic. I have posted the steps below for reference.

1. Turn on your new Apple device and sign in with your Apple ID.
2. Open the Apple TV app. Make sure your device is running the latest version of iOS, iPadOS, tvOS, or macOS.
3. The offer should be presented immediately after launching the app. If not, go to the Apple TV+ channel page where you’ll see the offer.
4. Tap Enjoy 1 Year Free.

There is no pop up. You have to go into the TV app on your Mac, and there should be a banner regarding the free 12 month offer upon opening the app. Otherwise, you can scroll down (within the TV app) to the section where it says "Apple TV Channels" and select the Apple TV Plus icon. Clicking on the link from the directions above would take you directly to that Apple TV Plus section, which I can confirm on my system. You have to click on that banner to start a subscription, which will give a 12 month trial. The only exceptions are if you were a previous subscriber or already claimed an offer. For those who made a purchase previously then it would be noted that the offer needs to be claimed within 3 months.

If it was purchased from Apple or an authorized reseller and you aren't part of a family group that already subscribed then you would be eligible and it can simply be a glitch, which can sometimes happen. If you have followed the steps and it is not working then I suggest contacting Apple support so they can aide in getting a code in order to claim the offer.

No, this is simply a user forum to help other users with technical issues on Apple products. You would need to phone Apple support, or you can try the link for iTunes store, to get help on claiming the offer.

Yes, if you're eligible. Click here for information.

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Click here and ask the iTunes Store staff for assistance.

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who I know if I can get the 1 year free Apple TV?

Please read the information from above as far as eligibility and steps, and if your situation is the same as OP then contact Apple.