iPhone 12 losing service

Galefrompaducah wrote:

Unfortunately past the 14 day return period

When did you buy it, from whom and when did you take delivery?

I ask as:

Items purchased at the Apple Online Store that are received between 10 November and 25 December 2020 may be returned up to 8 January 2021.

This is also true for items purchased at Apple retail stores.

I doubt it's hardware. Most likely software. Either iphone has some sort of connectivity glitch, or the provider, or some compatibility between the 2. Apple should be able to see the issue by replicating the issue and capturing the telco data being exchanged and/or iOS log. HOPEFULLY soon.

I understand your frustration. I am a on call emergency heart surgery nurse and depend on my phone for hospital to get ahold of me. I have done all the recommendations tried everything they suggested and still continue to loose service. I finally got a hold of someone at apple who set up a replacement phone I am waiting to receive it and there are no problems with it. Fingers crossed

Bajabettie wrote:

I just got off the phone with the local Verizon store again. They continue to say it’s a software issue the the iPhone 12 can’t switch between LTE, 4g, 3g and so on.

Which is provably untrue as millions of iPhone 12 owners' phones are doing this all day, every day without issue.

I have been contacting support about the same issues of having the "iPhone not activated" notification pop up on my home screen for several weeks on my iPhone 12 pro. Today they decided to send me a new replacement device. We shall see if this solves the problem.

Ran into this issue today. T-Mobile in Brooklyn, NY. The phone lost service. Calls and messaging failed. Browsing did not work. Restart fixed it but this is super sketchy — especially if you are far away from a charger.

To the bozo that keeps mentioning the ‘wall st. analysts’: let me guess you just discovered Robinhood and bought AIrBNB at $170?

It’s definitely Apple , never had the problem with my iPhone 11 Pro as soon as I got the 12 I started having major problems with signal , dropping calls and I could hear other people talking but they couldn’t hear me has to be addressed by Apple yesterday .

I can tell you from my own personal experience as I’ve been dealing with this first hand. Again, I work in wireless and I have a lot of customers who come back with the same issue. Even when I am setting up the devices for my customers it takes much longer for the iPhone 12s to pick up service than it would for any other iPhone or any other device in general.

Yup same issue here iPhone 12 mini & Verizon. Dusting off an old iPhone SE since it runs flawless until I return this. Minimally, I need to be able to make calls with ease. Toggling airplane mode is the only fix I found that is reliable

I’ll tell you right now my issues are genuine. I would agree that it is probably not effecting all users. However that doesn’t negate the fact that quite a number of us are experiencing major difficulties. I’m being affected directly from my house and almost every call I make is dropped or the person on the line cannot hear me. I have Verizon. Reading many of the individuals that have had issues it seems to be in areas where you’re either switching between towers or there is not an a strong signal. I live in the Las Vegas area where I can literally see the strip from my house. I’ve never had an extremely strong signal but my iPhone 6s Plus could always make phone calls from my house with basically no issues. Accessing data from my house was not as strong.

I have spent hours upon hours trying to remedy the situation and it’s been extremely frustrating.

To JT7577: Yes, the issues are genuine for the many (thousands?, tens of thousands?) iPhone owners who can't connect at all or are having weak signal problems including dropped calls. I've had the same problem with six new iPhone 12 phones, and they were replicated by the Apple field engineer who came to my house to troubleshoot the problem. We've all spent countless hours talking with Apple and our carriers (in my case Verizon) trying to make our phones work properly. It has been extremely frustrating!

Sillydg wrote:

I talked with two Verizon staff who confirmed that they are receiving a great many connection issue reports and it was their estimate that this was a problem for "perhaps thousands" of iPhone 12 owners.

"Perhaps thousands" out of millions of phones sold shows that it is likely a carrier issue and I suspect probably has to do with one particular vendor of cell tower switchgear.

That doesn't help those experiencing the issue, but it does show it's not a universal hardware issue.

Hi. I'm from Italy and I’ve been a loyal Apple customer since from iPhone 4. 

I tell you my story. 

One month ago I was very happy to have bought from Amazon my new iPhone 12 mini, coming from an iPhone 8. Immediately, the phone started to loose connection, even if I'm stacked home and I'm smart working all the day. The problem is very bad because nothing advise of the disconnection and people trying to contact me cannot reach me. The SIM is the same I was using with iPhone 8 without any problems. 

I asked Amazon for a replacement and few days after I had a new iPhone 12 mini. Unfortunately, few hours after the phone loosed again the connection. Very disappointed, I've asked Amazon to return the phone and to have the money back. Now I'm back to may iPhone 8, that never loosed the connection for years (with the same SIM). 

I hope Apple will aknowledge that there is a generalized problem and that it will be solved.

At that point only, I could go back to buy form Apple.

Eva

kentafromindianapolis wrote:

I updated but it didn’t fix this problem. Still happens. But it’s weird. Some days I have no problems. Other days it is non-stop. That means it’s got to be a service issue right? If it were a hardware issue it would happen all the time I would assume.

Exactly.

This is a carrier issue that they need to sort out and seems to affect people differently depending upon the signal characteristics of your particular cell tower(s).

I'm assuming I'm not the only one on this thread, but last night I got a call from Apple that wanted a lot of information about my problems (which are much less of an issue than others). They wanted tons of information...what chargers I was using, what precisely happened when calls got dropped.....I never could get specifics as to what they thought was going on, but the implication was that the problem was with the carriers. Just posting this, because they clearly are aware of this problem and are following this thread.