iPhone 12 losing service

I am surprised this situation has not been addressed properly by the carriers or Apple. They each seem to be ignoring and hoping the problem will go away. Which it will NOT!

Imagine paying hard earned money for a product that only works, "part-time"? Clearly that would be frustrating for all consumers. Nobody likes to waste money.

I was already given a replacement phone and SIM cards and guess what-neither of them corrected the issue. Once again today I have 1 bar, 1 bar of signal strength at home. My phone is resting on the table and only has 1 bar. No reason for that. Unacceptable. Then when I left the house for a short drive, I lost all signal strength for about 4 minutes, had to go in and out of airplane mode for the signal strength to reset. UNACCEPTABLE!

victuals wrote:

Keep up the reports here and on Apple Support. Eventually they should respond. I just don’t think they know the solution yet.

Note that Apple Support will never respond here.

While some have been contacted based on posts here, it is because of individual employee initiative, not because of corporate process.

To lodge official reports, to which Apple Support may respond, please do so by contacting Apple Support directly.

Contact - Official Apple Support

If you want to use 5G, on many carriers that needs to be part of your cellular plan.

For example, AT&T customers grandfathered into the original "unlimited data" plan offered with the original iPhone in 2007 are not allowed to connect to 5G; you have to change to a plan with data limits to be allowed to connect to 5G service, and then your local cell tower has to provide actual 5G service (denoted on AT&T with "5G+", on other networks with "5GUW." The "5GE" noted by many phones on AT&T is just a slightly faster version of LTE that they call "5G Evolution" for marketing reasons.)

So there are two parts to 5G service:

• Your cellular plan must allow it
• Your tower must provide it

If your issue is with LTE service, I've explained before what is likely occurring.

Same issue here, i contacted Verizon tech support, they told me the 5G sim's that came with the pre orders from Apple are defective not allowing 5G service. I have ordered a new SIM and it should be here today. I will update this once i install it. Best of luck on this issue because it is annoying to have a brand new phone, with no service.....

I have the same issues with my new Verizon iPhone 12. I drop service randomly in areas that should have the strongest signal (driving through a big city). I always had service in these areas with my iphone XR. It's very frustrating and I usually have to turn the phone off and back on to get it to recover the service. I did have an issue with my XR where it wouldn't recover signal after losing it, but I was in a bad service area. This is way worse.

Update to my original post, replaced the sim still no 5g but less dropped service. But unfortunately it’s still happening and still extremely frustrating, hoping iOS 14.2 has a hidden fix, otherwise I’m still waiting for a fix

This issue has nothing to do with Verizon, ATT, 5G, which antenna you're connected to... It's an Apple issue. Don't know if software or hardware but definitely an Apple problem.

I know because I've got the same issue with my 12Pro and I'm in Europe, dual SIM so no 5G possible. Traveled to Dubai and Kenya with it. Had same issues there. And with Covid confinement, I've been stuck at home for days now, so safe to assume I'm on the same antenna all this time, and still, the issue is there.

I'd switch phone off, go airplane mode, clean the SIM, etc... nothing does it. Phone goes on No Service after a random amount of time - usually an hour or so.

rloganw wrote:

Cash or not. There’s a restocking fee every where in the US. Do your research.

Not from Apple; here is their official policy and there is no mention of a restocking fee:

Returns & Refunds - Shopping Help - Apple

If you want a plausible explanation, I mentioned it a few posts back; the fact that this seems to be occurring on a switch from 5G to LTE makes it even more likely:

https://discussions.apple.com/thread/251968761?answerId=254016157022#254016157022

Since most people are experiencing none of your issues, it’s hard to say what’s going on with you.

If you really want help, ask your question in a new post, or contact Apple Support directly.

Contact - Official Apple Support

If you just want to complain, carry on.

If it were a hardware issue alone it would affect everyone, but it does not.

It's most likely to be an interaction between the hardware and a certain revision of software at the cell tower or a certain brand of cell tower software/hardware.

To bring this full circle, I recommend everyone who has this problem to bring it up to both your carrier and to Apple support directly.

Contact - Official Apple Support

“….I need you guys at APPLE to please treat us as you have, in my case, for more than 16 years. WITH RESPECT…..”

With respect, Apple are not here.

Feedback to Apple

With a Bug report

Product Feedback - Apple

Yes, you should contact your cellular provider.

They alone can solve this issue, and everyone who has had this issue solved for them has had it happen when their carrier made changes or via a carrier settings update, but never via an iOS upgrade.

It is of course possible it is a sample defect with your phone, but the checks done on yours would have found that.

Finally, comments are not removed for not being pro-Apple, but only for being against the ASC Terms of Use that you agreed to follow when creating an account here.

Dogcow-moof,

Here's a very useful link to another Apple thread which better illustrates the iPhone 12 connectivity issue. Please read through it, and give me your thoughts. I actually would value your input after you read the thread...if you feel like it.

Iphone 12 Pro Max Keeps Losing Wifi Signal - Apple Community