iPhone 12 losing service

Since I’ve gotten my 12 pro I constanstsly go to 1x never get 5G. My husband has a 5G Samsung and has no issues getting signal so I know it is not an issue of not having coverage in our area. Previous phone was 11 Pro and did not have issue always was on LTE. Have to keep phone on WiFi at home or can’t send text messages. If I text anyone who is not on iPhone it fails since I am not getting enough coverage. I have done several network resets spoken with level 1 and level 2 tech support with resets, refreshes and setting adjustments with no luck in resolving.

As a little update for all of you, I HAVE actually started to experience more reliable coverage in my problem area (home). It seems to not be freaking out (switching between 5G, LTE, 1x, 4G, 3G, E, No Service) as often and I actually haven't had it go to any of those terrible ones (E, 3G, No Service, 1x) in the last 48-72 hours that I've noticed. I haven't had to Airplane Mode toggle for a few days now.

5G speeds however are still not as fast as I was expecting...hoping that those get faster for inside my home, but when I am driving and out'n about 5G seems to give around 100mbs download (upload is still really slow for some reason). Now this is normal 5G and not millimeter wave tech so I'd expect this is in the vicinity of normal for 5G.

So, from my perspective (and I am not shy to be very critical as you might have noticed by previous posts on this thread), it does seem like something is changing. Whether that's my phone learning (working out the kinks), Apple doing some sort of over the air fix, or the carrier getting their stuff together with 5G towers. There is a DEFINITE difference from when this all first started for the first few days of owning the phone (iPhone 12 Pro Max on Spring/T-Mobile now a T-Mobile SIM).

If I had to try and pinpoint what changed on my end (settings, new SIM, troubleshooting, etc) I wouldn't be able to. When T-Mobile switched me over from a Sprint 5G SIM to a T-Mobile 5G SIM as soon as I got home I saw no difference (same problems persisted). Now, 5 or so days after the switch, I find myself not noticing any real problems with coverage. I am using my phone like I usually would (without WiFi) in my house and there doesn't seem to be a huge issue.

TLTR: I am noticing a significant change occurring in my specific case. I've had the phone for 7 days now (since launch) and the first 4 days were terrible with the last 3 days being surprisingly better/more normal. 5G speeds are still not as fast as expected in my house but the trend line seems to be going up in terms of speed, reliability, and the craziness (drop of service) not happening NEARLY as much. SO things do seem to be looking up. Maybe hold onto your iPhone for as long as you can handle it in your specific instance to see if things work themselves out or the parties are working on it? I know anyone that got the iPhone 12 Pro Max or Mini delivered on the 13th have until Jan 8 to return their phone if bought through the online Apple Store.

I wish I could say things are improving, but it seems worse. I resorted to using my Xfinity VoIP number to avoid a dropped call, and it happened on the Wi-Fi, too. I’m retired, so my phone use isn’t as critical as some of the previous contributors and my wife’s Xr works normally. It seems to me that this is a 5g issue. I’m sure when the 5g party is finally in full swing, it’ll be great. Right now, I feel like I showed up too soon, and the host hasn’t started making the appetizers.

So, Here's what I've gathered so far. After numerous hours on the phone with Spectrum and Apple I finally got some somewhat useful info from tech support from Spectrum; which is going to apply to Verizon customers too. They are working on a carrier update that will hopefully be out the first week of Dec. He seemed to think this would help with the problem and hopefully the 14.3 update from Apple will as well. It seems to me that they prematurely launched 5G and the phones without working out some major bugs! I was going to send my 12 Pro back and get the 11 Pro but I just found out this morning that it has been discontinued! So now I'm going to take the gamble that they get these annoying kinks in the 12 Pro worked out over the next few weeks. I'm going to be ****** if this keeps going on and I get past the point of being able to return my phone!

My Apple rep just emailed me suggesting to update to 14.2.1 as a possible solution as well.

Downloading now to see, but it might be hard for me to tell any difference from the already better service I’ve been getting over the past few days.

Regardless, it seems things are looking in a more positive direction. Some people are starting to admit there is a problem at least.

Apple has been struggling with antennas since iPhone X (Apple vs Qualcomm problems) and it’s getting worse every year. Unless there’s a software workaround acting as a life support, I hope they give us the option to turn off 5G without hiccups.

not just signal. my Bluetooth and WiFi keep dropping randomly. Today I had 5G 4 bars could call out but no FaceTime or internet/apps. My Bluetooth kept dropping from my truck and I have had to reconnect to my homes WiFi a couple times

“....Joe and Joe tenial memory back....”

Haven’t a clue what that means.

Apple Support apparently suggested getting rid of private VPN in case it caused a problem 7 pages ago and I agreed.

Private VPN is a security risk but is probably NOT causing this. As I also said some pages back.

But you have to eliminate useless snake oil apps like private VPN and antivirus first to get a clear run at diagnosis

junk like that has no place on an iphone is all.

This has nothing to do with an app installed on the phone. You keep coming back to this. Just stop. VPN and now you are trying to say antivirus app???? Since when can you run antivirus on iOS?! Do you mean mobile security? If so two different things.

Having a VPN on your device does not affect cellular coverage. It’s black and white. VPN definitely has a place on a device.

[Edited by Moderator]

5G tiles are fairly new, even though they have been on android for while, Well what I’m trying to say is, you got people talking about VPN? Now you’re going on about auntie viruses on iOS? The can’t even be a virus on iOS, it’s a joke your memory back a couple of posts, someone here told them that there is no such thing as a virus on an iPhone, so basically, not trying to be rude, but, we are talking about something else, yes, I understand the 5G thousand me, but time but I’ve been on 3G and android the whole time, so that is not an issue, and even I’m starting to think I should return my+ 12 back to the store, it isn’t because of fun G, my battery one charge, my friend James duly says it’s a hardware is she gone wrong, John believe him,

I am having the same issue. I have a 12 Pro and the phone continues to lose service. I reached out to Apple and Verizon and was told to get a new SIM card. I got a new SIM card and within 12 hours was having the same issue again.

I have iPhone 12 pro max. And I started with T-Mobile service. iPhone kept dropping service outright or slowing down to minimal bars. Switched to Verizon yesterday and my iPhone went from bad to even worse. I have to continually reboot iPhone. And I must continually toggle airplane mode. After 40 network resets, service still dropping to LTE or worse. Got a Genius Bar appointment tomorrow. Will see what happens. I’m really dissatisfied in Apple again. I thought the 11 max was a horrendous iPhone, now I’ve seen everything

Friends, Am I on the wrong discussion? As mentioned in a previous post, I’m retired and not in the same need as some of you who are dropping business calls. My situation is this: I have not received a call since last Wednesday although I know people have tried. The call goes immediately to VM and here’s a twist, There is no record of the call in the “Recent” folder.

So if I make a call the phone drops the call, and I’m not getting incoming calls. At the moment it’s a $1000 paperweight.

Reading the comments, many of you have spent untold frustrating hours with your both Apple and your carrier’s tech support. Observing the fruitlessness of this, I have not made any attempts to contact tech support.

In a way, this is a true “Catch 22” situation. I can’t talk to tech support because the phone will drop the call!

Any suggestions will be welcomed.

I cannot make or receive phone calls on my 12 Pro Max, whereas my iPhone 11 Pro Max works fine from the same location. I'm returning the 12 because the upgrade program requires returning the 11 soon, which would leave me with no working cell phone. Clearly there is no solid solution yet so it's better to bail out before the 14-day return "privilege" lapses. I wonder how widespread this cellular service problem is?