iPhone 12 not getting group texts

Yup, same issue here. Didn't realize that others were having the same issue until this morning (and didn't realize how frequently I'd been having it, either!) It seems to have started when I switched over to my iPhone 12 Pro.

Hello Khopfner88,

Congrats on the new iPhone 12! We're happy to help you with your missing messages. Let's look into what could be going on, and what can be done to fix it. Do you use iMessage on another Apple device using the same Apple ID and password? Do you have your messages history set to save? Go to Settings > Messages > Keep Messages, and check the time duration your messages save. We also want to check if your messages are saving to iCloud. Go to Settings > tap your name > iCloud, and confirm if Messages are turned on in iCloud. Get back to us with what you find, and we can go from there.

Have a great day!

I am also having this issue. In fact.. when I google this TONS of people are having this issue that upgraded to an iPhone 12. I upgraded to an iphone 12 pro just the other day and instantly quit receiving texts from many android users. I have verizon myself, but a quick 10 sec google search shows the carrier doesn't matter. T-mobile, att and verizon all have users on iPhone 12 that are having this issue and most state the issue started the moment they upgraded.

Any advice on this would be great. I'm missing extremely important texts from work and personal.

I'm having this same issue too. I've worked with Apple Support 3 times now. 2x with a Senior specialist. My issue is being taken up to the engineers. I'm also working Verizon, but again, it isn't one carrier. This has caused me to miss some important group texts that were work related. So I hope this gets resolved soon.

I've been having the same issue since I got my iphone 12, seems to be groups that have at least one android phone in it. I missed a text this morning about a relative passing....SMH. Is there a solution?

FIXED!!!! So Apple went thru the Logs that I uploaded last week and a Senior Tech last night went thru them and found a T-Mobile-specific fix: TURN OFF WIFI CALLING. They shouldn’t affect each other but they do and the temporary work-around is to switch off WiFi Calling and I am now getting all my Group Messages. Apple will issue a patch in a future iOS release. So here’s hoping it works for you!!

Hi! This is clearly an issue with iPhone 12. I’m missing super important messages in group texts—both iPhone only group texts and iPhone + android. My carrier is T-mobile. My husband, who upgraded to an iPhone 12 at the same time is also experiencing this. What’s going on?!

I am having this same issue with my new Iphone 12 Pro. I have an iPad the shares this account and the problem has been pushed over to that as well. But other iPhone in the house, who are also a part of the group text, are not having this issue. My daughter is getting messages on her iPhone Xs (was mine until 2 weeks ago) but I am not getting them. Very frustrating.

Same here, have worked with Apple Support 4x over the past 2 weeks, 3x with a Senior Specialist. We collected diagnostics for the engineers but still no solution. I'm also talking with my carrier (AT&T) but no fix yet. Super annoying as I'm missing many important texts. Following this thread in case there's a fix soon.

Is this a group with all iOS/iPhone users? Or are there also Android users in the group? If there are Android users in the group, then this is something you need to address with your cellular carrier.

Not necessarily if the iPhone 12 broke the Group Messaging. I have worked with two Apple Specialists for over 9 hours and for 12 days, since I got the phone. And T-Mobile Advanced Tech Support. No one can fix it. Apple first blamed the carriers, but as Group Texting works fine on iOS 14.2 on my iPhone 11 Pro Max on 14.2, they also say it’s something with the 5G provisioning specifically on the 12’s, but no one can seem to fix it. I will be sending back the 12 Pro, I just can’t deal with it until they fix it.

Same Here! Just got my iPhone 12 Pro Max with T-Mobile and I have missing texts in groups. My iPhone X is showing them fine. This is unacceptable. You can’t have an issue with a basic part of a communication device. Missing very important messages is really unacceptable.

I contacted Apple support via chat and they were adamant that this is an issue with all of the carriers... I am on AT&T, my buddy is on Verizon, and folks on this thread are on T-Mobile. It would be surprised if it was not an Apple issue. I have officially switched away from using messages at this point. Super frustrating... come on Apple, help us out!

My wife's phone had this issue with an iPhone 11 FWIW. We spent hours on the phone with upper level support engineers and finally had to get ATT to retrovision the phone to get it fixed. Apple support had to call ATT to get that setup. Good luck everyone!

Interesting. I'm glad to hear that worked for you. That has not been turned on for me, and I've been working with an Apple Senior Advisor who has escalated my case to engineering. But so far nothing has worked. I've reset my phone completely to factory settings, tried turning on and off all these things. Nothing has worked. I'm waiting for a new sim card to arrive from Verizon, but so far I don't believe this is a carrier issue. I have found that if I log into Verizon's messaging app Messages+ on a web format (cause I can't get it to let me download it on my iPhone), it shows all the messages I have been missing.