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My iPad has an "Activation Lock" on it.

How do I unlock it? The directions say, "This iPad is linked to an Apple ID. Enter the Apple ID and password that were used to set up this iPad. The iPad is a second generation. I do not know the original Apple ID and password.

iPad 2, iOS 9

Posted on Oct 29, 2020 8:25 PM

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Posted on Oct 29, 2020 9:49 PM

activation lock can only be removed using the Apple ID that enabled it..

How to remove Activation Lock - Apple Support

If you were the one that set this iPad up and you don't remember your Apple ID or password..

https://iforgot.apple.com/appleid#!&section=appleid

If you forgot your Apple ID password - Apple Support

2 replies

Oct 30, 2020 5:06 AM in response to sue516

Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.


If you are the owner of the AppleID that previously activated the device - and you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com


My iPad has an "Activation Lock" on it.

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