iPhone 12 not receiving group texts

I used the Facebook messager app to contact Verizon and showed them some of the messages from this thread. They claimed everything was set properly but they “refreshed settings” on their side and had me restart my phone. Seemed to work for a little while but definitely still have group messages in the Messages+ Verizon app that did not make it to the default messages app on the phone. So frustrating! At least using Messager rather than a phone call means you’re not waiting on hold.

The biggest issue here is the inconsistency. All I know for certain is the problem began when I activated my new iPhone 12 Pro last Friday. I have a control group of texters, 2 iOS phones, and 2 Android phones. The problems are inconsistent. Sometimes I don't get android messages, sometimes iOS messages. Doesn't matter if I am 5G or on wifi. This can not be a carrier issue. It must be an iPhone 12 or iOS 14.1 issue.

One thing to consider is that the phone is receiving the messages and for some reason, the Apple messages app is ignoring or not displaying it.

I do believe that SMS and MMS delivery are the carrier responsibility, but the issues we are experiencing seem to be pointing to some sort of software issue within the iPhone OS.

I hate to sound like a broken record, but I'm in the same boat:

• Got my 12 Pro on launch day (10/23)
• Verizon
• Came with iOS 14.1

Thankfully my bf is in a number of group chats with me. Messages were being received in group chats (mixed and iPhone) inconsistently. Apple tried twice over chat, Verizon over chat twice and in person once. SIM has been replaced, resets of phone, network settings, you name it, so many times I lost count.

A Verizon Tier 2 Tech almost fixed it, bur 2 days later, back to random missing messages. Have an Apple appointment and plan to have them check hardware anyway (it won't be that, I know), but I have Apple tech in chat saying to replace my phone if it can't be fixed.

Not sure that will fix the issue (probably not), but this is infuriating. My brother got a 12 Pro and not sure if he's having the same issues we are.

At this point, this group can use this support thread to see if any new positive outcomes have happened. But otherwise, Apple has told me that they don't even bother looking at this discussion. All troubleshooting methods have been conducted and failed with both apple and all 3 carriers. Perhaps if they get more tickets on this..eventually that will instigate the acknowledgement of the problem.

I truly believe at this point, this issue will get to Apple eventually. It will come from the youtube experts, reviewers, etc...they will voice this problem and Apple will finally do something about it..until then, we need to make a decision on whether we want to keep it or not.

For me, I got it cause my stupid car only has Apple Play and not Android Auto. And as far as not being able to receive txt messages from Android users, I'll have to call them instead of messaging...at least phone calls work...esp for Emergency scenarios.

Same issue, apple can’t get texting right still

on ATT iPhone 12 pro, had issue from time to time with iPhone 8 Plus, but now I’m just missing a bunch of texts from iPhone and Android people in the same group

Same issue here too. iPhone 12 Pro on Verizon. I spent a few minutes messaging with Apple support tonight and here’s how the conversation finished...

“Those are all of the troubleshooting steps we can try at the moment. Apple is aware if this issue and is working toward a solution.”

Folks,

Please don't rely on just a few of Android txt message retrievals.

Personally, I can get some but not from others..Again, this is random and inconsistent.

As of now, I noticed that newer model android phones I have no problems with...no matter who the carrier is.

The issues remain with older model android phones, no matter who the carrier is.

Please continue your tests as we all feel bad to bother friends and family or business contacts.

I don’t think 5G has anything to do with it. I have AT&T on my iPhone 12 Pro, but I don’t have a 5G plan, so there isn’t even an option to turn on or off 5G on my phone. I only have the ability to turn on or off LTE or 4G, and I still have all of the same group messaging text issues as described in this thread.

I can confirm this too. Happened on day one of switching from the 8 to the 12. I am in several work-related group texts and am continually not seeing all responses. In the same groups with the same carrier and same number as before on the 8 I didn’t have these issues. Only thing changed is the 12 hardware. Both were on the same iOS release. I was in the same building relatively as well when these texts go on.

Y’all. I FINALLY got the attention of an Apple engineer. Finally. He remotely watched my text in my device, added a diagnostic log so i can send him the exact moment it doesnt work. And all of a sudden ALL my texts wants to work again. What’s frustrating is that I bet this is going to glitch again and I’ll have to go through all the hoops I swear this is toying with us and our sanity.

I have deleted all my texts and started over, no better. Sprint had me wipe phone, no good, wipe and reset network settings, PRL - nothing. Apple had me wipe phone again, and now I am on the phone with them. 6th attempt to correct.

Most the time it starts working for a day or less then just suddenly stops. annoying as heck, wifes 11 is fine as was my 6s+ prior to upgrading.

Sprint here and same issues

I have deleted all my texts and started over, no better. Sprint had me wipe phone, no good, wipe and reset network settings, PRL - nothing. Apple had me wipe phone again, and now I am on the phone with them. 6th attempt to correct.

Most the time it starts working for a day or less then just suddenly stops. annoying as heck, wifes 11 is fine as was my 6s+ prior to upgrading.

I have Verizon. Myself and two others in the group text have iPhones, Two have Samsung. Everyone has relatively newish phones so nothing old or outdated. I believe for family members are on Sprint and I am on Verizon if that matters

Update:

Still testing with other Android phone users...I need to be absolutely sure.

Only one person who has a Blackberry Keyone w/Verizon and NOT receiving his txt's. I do know that the newer Blackberry phones are running Android. Oh well!

But now "working" on the following Android phones:

1. Google Pixel 2 w/verizon
2. Samsung S9 w/AT&T
3. Google Pixel (original) w/verizon
4. Google Pixel 2 XL w/T-Mobile
5. Samsung s10 w/AT&T
6. Samsung s10 w/Verizon