iPhone 12 not receiving group texts

Since upgrading from my iPhone X to IPhone 12 Pro I’ve noticed in a group text (SMS) that I’m randomly missing texts. My husband is in the group too so I can see I’m missing multiple texts at random. Anyone else having this issue?


[Re-Titled by Moderator]

Posted on Oct 30, 2020 10:14 AM

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Posted on Nov 10, 2020 6:21 PM

I’ve been having issues ever since getting my new phone. I transferred the data from iPhone X to the 12 Pro. When you switch phones apparently the phone number did not settle and needs to be “reconnected”. T-Mobile support had me:


1. From the Home screen, tap Settings > Cellular (iPhone)

2. Tap Network Selection.

3. Slide the Automatic slider to the off position to start scanning for networks.

4. Select desired carrier (T-Mobile)


  1. Restart phone
  2. Settings > Messages > Turn on Send as SMS
  3. Click Sent & Receive
  4. Make sure the Number and Apple ID are listed and correct
  5. Remove the check on your phone number by tapping it. And select Remove.
  6. Now that it’s unchecked, tap to apply it again. This reconnects your phone.
  7. Done.
  8. So far so good
  9. Screenshot of Step 5
1,083 replies

Nov 27, 2020 9:06 AM in response to Picaso69

Verizon, still missing certain pictures. Only noticing in group messages. I have reset everything, checked all settings. Spent an hour on tech support. Having this 1200 phone is costing me money. This is ridiculous. If I was late paying my Bill then you wouldn’t like that. Please own up and be the Apple product I have had since the 3GS . I maybe switching soon.

Nov 27, 2020 11:47 AM in response to leticiafromphiladelphia

The fact that there is a problem with a newly released product is not unusual. It is how a company responds to their problems that is the true test of that company's integrity and values. The fact that this has been going on for over a month and Apple has not even publicly acknowledged the issue is both shocking and telling of who they are as an organization. I have a ton of Apple products and have sworn by them for years. The fact that they are not taking responsibility has made me lose faith in this company. I cannot believe I am saying this, but I think it's time to switch to Android. Good bye, Apple. You've lost a faithful customer of 15+ years over your lack of accountability on this issue. I'm sure I'm not the first and will not be the last leaving you because of this issue.

Nov 27, 2020 2:24 PM in response to Cardey

Updated my iPhone XR sometime during this week (thanksgiving week), more correctly it did it on its own, and I stopped receiving texts from my wife and she was angry when I got home from work for not replying to her texts. Meanwhile I was in the process of getting a new iphone 12 pro max so I was thinking, maybe they are transferring my number (from tmobile to verizon) so I was guessing that it has something to do with. I just received my new 12 pro max today and messaging doesn't work. She has an android phone and also an iphone 7. She tested, her iphone 7 can send/receive sms to an android phone, meanwhile I can't receive any texts from her on my 12 pro max. We both installed WhatsApp messenger for now, but now i'm thinking returning this phone if Apple won't fix this, because my wife is not the only person who messages me who owns android and I can't convince 100s of people to install WhatsApp. What a terrible failure is this on Apple seriously. the sms not working...

Nov 29, 2020 8:53 AM in response to Cardey

After purchasing an AT&T iPhone 12 Pro Max (running ios 14.2) I did not receive any messages from one contact, who uses an XR, and the contact never received messages from me (these are imessages). After upgrading to ios 14.2.1, I was able to receive messages from the XR and the XR received messages from me one night. A day later, the problem persists. I tried everything listed on here and even downloaded the 14.3 public beta. Any thoughts?

Dec 1, 2020 8:39 PM in response to Cardey

I have been having the same issue! My mom does not own an iPhone and I have been texting her and wondering why she's not replying... turns out she had been replying the whole time and I did not receive any texts! It is also frustrating having a new phone and having to verify things by phone number through an SMS text and not being able to receive any of them!

Dec 2, 2020 12:55 PM in response to Cardey

I have the iPhone 12, and I'm having the same issue and I'm not sure for how long, I just found out today by accident that I'm not receiving SMS from android users. I'm not sure how many text messages I missed.

Also, my iPhone 12 was dropping calls very frequently, and when I called Apple support they said that I had to change the wifi calling off, although I previously had an iPhone 8 plus and I had no issues whatsoever. I'm not sure if it is my device that's faulty or the IOS, or it's from Verizon. At this point, I've not been happy with this upgrade!!

Dec 5, 2020 8:07 PM in response to Cardey

Is Apple working on this, the new 14.2 isn’t doing anything. I cannot get any text s from any of the companies that need to send me a code to prove it’s me, this is crazy, how the heck did this happen and why is Apple not taking this seriously? I am missing at least 30% of my calls and Texts, I ported number from Sprint to ATT, I’ve done this before, this is just ridiculous. What can we do?

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iPhone 12 not receiving group texts

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