iPhone 12 not receiving group texts

Well I fixed this issue! I call ATT and had them activate my old iPhone 11 and boom all text started working correctly again with groups that include non iphone users. So I also moved my wife back to her iPhone 11 and will be returning two iPhone 12 pro's tomorrow. We use texting with clients in our business and some of there were mad as some of the text were not getting through. If you just text some with friends and you miss a few you can probably wait it out. But this was costing us clients. So now the hurry up and wait until they get this worked out.

So it is not a carrier specific issue, but looks like a iPhone 12 issue.

i switched back from Android to the 12. I noticed right off the bat that I wasn’t getting messages from Android. Walked through trouble shooting with T-Mobile and apple without positive results, so both referred my case to engineering departments. on a whim, I tried changing the messaging app on my wife’s phone (Android) and my work phone (Android)- this solved the problem for texts from those two phones. Both phones were using messaging apps with RCS enabled. I wonder if it’s a compatibility issue with phones with RCS enabled?

I am also missing some messages in group messaging.

The iPhone 12 shipped with iOS 14 though, so at least for those with a new iPhone 12, the transition from their previous device, is likely irrelevant. All that being said, at the end of the day, the carrier handles SMS and MMS messages so that's where the complaints/troubleshooting need to start.

Spoke to a tier 3 tech, integrated messaging toggled off during the upgrade process according to the removal date stamp on the code. He reactivated it and appears all are working now. He said normal tech support or even chat can see this specific code if you ask about it and it’s a simple toggle in the system to turn back on. It’s often overlooked because it’s not a “major” code, but instead a sub code or SOC as they call them! So chat in and check “integrated messaging”

When I google this TONS of people are having this issue that upgraded to an iPhone 12. I upgraded to an iphone 12 pro just the other day and instantly quit receiving texts from many android users. I have verizon myself, but a quick 10 sec google search shows the carrier doesn't matter. T-mobile, att and verizon all have users on iPhone 12 that are having this issue and most state the issue started the moment they upgraded. Interesting thought this might be related to the ios upgrade; however, whatever the issue... it started only after the physical upgrade for me specifically. My iPhone X was on latest ios as of 3 days ago.

Any advice on this would be great. I'm missing extremely important texts from work and personal.

In terms of the comment for "integrated messaging"... isn't that only if you are using verizon message+?

I and I think most people are using the regular message app on the iPhone. While most of us are saying it happened when we upgraded to physical iPhone 12, some are saying simply the ios14 caused the issue. Either way, I think its related to one of those and not a verizon specific app.

This happened from time to time on my 11 Max pro but not frequent enough for me to care. On the 12 pro it’s making me regret my purchase. We have a group family text and with covid that’s how we stay in touch and sane and I’m getting very few messages in this group now. My aunt was dying and I was missing updates that thankfully my brother was sending me in a side text because they know I’m not getting my texts. Super frustrating. I’ve read that this is a known problem with group texts for Apple users and we had joked in our group before when me, my brother and mom would get kicked out of the group after updates but now I’m just extremely disappointed, frustrated, and dissatisfied with my upgrade. I hope this gets fixed soon. I can’t keep my iPhone if it doesn’t. I love apple, I own all apple products but I love my family more.

According to my experience it seems like a iPhone 12 issue - I had IOS 14 on my iPhone 11 which worked fine, and then switching to the 12 broke it and when we switched back from 12 to 11 everything worked again?

To me this essentially confirms that the issue is network related because the iPhone 11 doesn't support or need 5G, but the iPhone 12 does. I suspect that 5G isn't ready for primetime like all the carriers advertise, and the recent massive influx of users I'd causing these issues. Or at least that's what I suspect is happening but I don't have anything to cite that would "prove" this to be the case.

If you are referring to tier 3 support at your carrier, what carrier is it? And, do you think this is something we can all get corrected by calling our individual carriers? Of course, Apple should be taking care of this with the carriers, but if there’s a way for me to get this fixed now with my carrier (AT&T), I’d love to know.

Thanks for any further information you can send!

"Of course, Apple should be taking care of this with the carriers"

Why? Do they provide your cell service? Do they maintain the infrastructure that handles SMS and MMS messaging? The answer to both is no. The carriers are dropping the ball with the transition to 5G (something predictable and why I'm surprised that Apple included 5G this year at all instead of holding off for a year like they did with 4G) and that's their problem to fix, not Apple's or any other cell phone OEM for that matter.

What's your point? I never said that this issue can't or won't affect older devices. Regardless, it doesn't change the fact that SMS and MMS messaging are features of your wireless plan. So complain to your carrier.

Possible Verizon work around... download the Verizon “messages+” app. The group texts will go through there. Obnoxious you need a separate app for group texts but at least you don’t miss out on things... I did also see something about turning off iMessages and then you can use the normal text messages app which I’m currently testing. So far so good but again obnoxious that the carrier and Apple can’t get together to figure this out, especially Verizon whose partnership they touted in their latest release

Same issue. Only affecting one of our 12 Pros on AT&T. Was not an issue on our old iPhone 11s. Co-worker having similar issues on iPhone 12 Pro on Verizon. have tried:

1) Deleting the thread

2) reset network connections

3) toggle MMS/group messaging on and off

Hopefully new carrier settings coming soon?

I’m having the same issue. I pulled my SIM card from my last phone for this one and I’m wondering if that’s what is causing the problem. Did you keep the new SIM card in or transfer your old one to the new phone