MAGIC KEYBOARD - Issue with "missing" keys

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Level 1

4 points

MAGIC KEYBOARD - Issue with "missing" keys

I am having an issue with my iMac and the wireless keyboards. It started with a series of keys not working on my Magic Keyboard. Very specific keys. Not a water-damaged keyboard ... it has always had a skin.

I tried to get to the bottom of the issue by pairing a couple of other Mac wireless keyboards ... same problem, SAME KEYS! I reinstalled High Sierra thinking it might be a driver issue, but it persists.

I have an iMac 27" late 2009 running High Sierra 10.13.6.

iMac 21.5″, OS X 10.11

Posted on Oct 31, 2020 6:28 PM

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Answer 1

Top-ranking reply

Tom Gewecke

Level 10

118,206 points

Nov 1, 2020 4:36 AM in response to Randall679

Randall679 wrote: Very specific keys.

You left out by far the most vital info anyone needs to know to help you. Which keys exactly?

If by chance it is 789uiojkl, you just have to turn off Mouse Keys in the Accessibility preferences.

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Answer 2

Randall679 Author

Level 1

4 points

Nov 1, 2020 2:46 PM in response to Tom Gewecke

Tom ... you are spot on ... those ARE the specific keys ... but even though I've unchecked everything that says "keys" in accessibility and restarted the iMac and Magic keyboard, the problem persists ... but I think you're on the right track ...

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Answer 3

Tom Gewecke

Level 10

118,206 points

Nov 1, 2020 5:51 PM in response to Randall679

Randall679 wrote:

even though I've unchecked everything that says "keys"

Make sure you also look in the Mouse area

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Answer 4

Randall679 Author

Level 1

4 points

Nov 1, 2020 3:58 AM in response to Randall679

I also tried the Magic Keyboard on another iMac and it worked 100% ... therefore, I'm assuming it's an issue between the Magic Keyboard and my 27" iMac running High Sierra. Any suggestions?

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Answer 5

Randall679 Author

Level 1

4 points

Nov 1, 2020 7:15 PM in response to Tom Gewecke

WE HAVE A WINNER! That was it, Tom ... I am in your debt. Stay healthy ...

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MAGIC KEYBOARD - Issue with "missing" keys

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