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S314-EsPi Author

Level 1

33 points

Portrait type photos are corrupted (grey area appear) when transferring from iPhone to PC

When using the bulk transfer from iPhone to PC (Windows 10) with "Keep Originals" settings in Photos, the imported portrait (IMG_Exxxx) photos are corrupted and they are imported as HEIC as well as the originals.

Few months ago with the above settings, the portrait photos were transferred as IMG_Exxxx.JPG instead of HEIC format. There is no any other issue with the normal HEIC photos, only with the portrait type photos.

If I change to the "Automatic" setting when transferring to PC in the Photos application, the portrait images are transferred properly in IMG_E.jpg, but in this scenario all other HEIC photos are not rotated properly and the EXIF data can be lost.

I prefer using the "Keep Originals" settings when transferring from iPhone to PC, but it seems that there is a bug when you are importing the Portrait type of photos that should be copied as JPG and rotated properly regardless of the "Keep Originals" settings.

Thank you,

Peter

iPhone 11, iOS 14

Posted on Nov 1, 2020 1:52 AM

Top-ranking reply

ientrepreneur

Level 1

12 points

Posted on Sep 13, 2021 8:57 AM

Almost a year later and this is still not fixed! Many photos that I didn't catch and deleted off my phone are ruined. Yes, the workaround is to transfer "Automatic" as JPG, but I thought we are transitioning to HEIC.

Any "edited" photo from the iPhone transferred to PC will have this issue. The file name starts with IMG-E***. Affects photos you applied some edit to on the iPhone, or portrait mode.

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141 replies

TheLittles

Level 10

196,497 points

Nov 24, 2020 9:59 PM in response to waltereleven

waltereleven Said:

"I'm having a hard time with the same!"

-------

Do your Part:

Inform Apple of this, as Bug, as mentioned above.

shayker

Level 1

15 points

Oct 10, 2021 10:32 PM in response to yogeshmathur

I can't say I know for sure, but this user has the same issue on Linux, so it's possible that it's an iOS issue.

https://discussions.apple.com/thread/251982667?answerId=253969361022#253969361022

Feb 20, 2022 12:12 PM in response to S314-EsPi

BTW, there's another post about this issue too. See https://discussions.apple.com/thread/253265090?answerId=256901604022&page=1

Dec 21, 2020 4:25 PM in response to waltereleven

Below you'll find an example coming from an iPhone 11 Pro Max with iOS 14.3, original untoched nor processed with any software, HEIC file extracted via USB cable.

Jul 19, 2021 11:36 PM in response to Lardon_Jim

In my iphone 11, the automatic mode work perfect. The resolution and the quality is the same.

Oct 12, 2021 2:53 AM in response to F41R

This setting work's for me everyware:

lesterw

Level 1

4 points

Dec 11, 2021 3:34 AM in response to S314-EsPi

This is a reasonable work-around until the issue is properly fixed by Apple. If you want the full 10-bit detail, say for the best portrait, use Apple ProRAW mode.