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Level 1

33 points

Portrait type photos are corrupted (grey area appear) when transferring from iPhone to PC

When using the bulk transfer from iPhone to PC (Windows 10) with "Keep Originals" settings in Photos, the imported portrait (IMG_Exxxx) photos are corrupted and they are imported as HEIC as well as the originals.

Few months ago with the above settings, the portrait photos were transferred as IMG_Exxxx.JPG instead of HEIC format. There is no any other issue with the normal HEIC photos, only with the portrait type photos.

If I change to the "Automatic" setting when transferring to PC in the Photos application, the portrait images are transferred properly in IMG_E.jpg, but in this scenario all other HEIC photos are not rotated properly and the EXIF data can be lost.

I prefer using the "Keep Originals" settings when transferring from iPhone to PC, but it seems that there is a bug when you are importing the Portrait type of photos that should be copied as JPG and rotated properly regardless of the "Keep Originals" settings.

Thank you,

Peter

iPhone 11, iOS 14

Posted on Nov 1, 2020 1:52 AM

Best reply

TheLittles

Level 10

192,527 points

Posted on Nov 24, 2020 9:57 PM

S314-EsPi Said:

"Portrait type photos are corrupted (grey area appear) when transferring from iPhone to PC"

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I. Contact Microsoft:

Find out what's going on, from Microsoft's end of things. If no fix yet, Apple probably has yet to play their role in this.

How to Contact Microsoft:

Start here, with the Virtual Support Agent. Start a chat with a rep, asking them where this all stands. I'm most certain that Microsoft has yet to do their part in catching up with all these changes made by Apple.

II. Provide Apple Feedback:

Do your Part. Seeing seven "Me To" marks as of this reply, this seems to be a common issue - most certainly a bug. So, inform Apple of this bug - Apple won't get back to you directly, but the more feedback they receive on this, the more they will know what bugs are occurring and needs to be fixed.

How to Give Feedback:

Go Here: Feedback - iPhone - Apple
Select: "Bug Report" for "Feedback Type"
Inform Apple: of how you came across this issue, and how you've troubleshot it thus far.
Proceed from there as necessary

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Portrait type photos are corrupted (grey area appear) when transferring from iPhone to PC

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