data recovery cannot be completed

new iphone 11 unable to connect to mac book pro does not recognize the device when plug in but recognizes my old phone, the screen shows data recovery cannot be completed

Posted on Nov 1, 2020 2:14 PM

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1 reply

KMB_12

Community Specialist

Nov 5, 2020 9:40 AM in response to Helpnewiphone11

Hello and welcome to Apple Support Communities Helpnewiphone11,

We see that you Mac is not recognizing your new iPhone when it is connected to the Mac. We'd be happy to provide you with some information that can help.

Take a look at the article below with some troubleshooting steps that can help with what you've been experiencing.

If your computer doesn't recognize your iPhone, iPad, or iPod

Let us know how this goes and if you have additional questions.

Have a great day!

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data recovery cannot be completed

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