iPhone not connecting to Mac after Monterey update

Hi Neil Egan,

We see you're having trouble connecting your iPhone to your Mac after updating to macOS Monterey.

When following through the steps in If your computer doesn't recognize your iPhone, iPad, or iPod, did you see any prompts in Finder on the Mac? Or on the iPhone to "Trust" the computer? Also, take a moment to restart both devices and then try to connect the iPhone again.

Let us know and we'll continue from there.

Cheers!

Two very nice Apple representatives tried on the phone via screen sharing to resolve this, but both were stumped. The senior rep said she thought it could be a problem with my installation of Monterey, though everything else seems to work. She recommended running disk First Aid, which I did with no result, but she thought I might need to reinstall the OS. Unfortunately the download originally took over 20 hours (DSL), and I did it at the beginning of spring break so I could get it done without disrupting classes. So it will probably be summer before I can safely try a new installations.

I have had the same problem after updating to Monterey. Tried all the recomendations and no luck . Contacted apple support, same recommendations where given with no result. Even bought a new apple cable from apple store still cannot connect and backup my iPhone.

Is this a way to force us to backup on iCloud ?

Very frustrating.

KM

I'm having the same problem - the phone "sees" the Mac (asks if it can trust it), and the iPhone appears in the System Information / USB list. I have the finder preference to show i-devices in the sidebar. I've rebooted both machines, and made sure the phone was unlocked. But it still doesn't appear in Finder.

Also, when I tried to contact Apple support the "telephone call" options failed repeatedly, and someone/thing briefly answered the Messenger path way, but then that went quiet.

Thanks for your reply . I tried disk First Aid, still no luck. What I find strange is that I can import my photos to my Mac through the " photos " app as it recognises my iPhone on that app. But there is some problem with Finder recognising the iPhone.

When I contacted apple support, the last thing they said was that to uninstall any anti virus programs on my Mac. I use Avast , so I did uninstall it and restart and when through all the recommendations again and still I get the same result. I did this reset a number of times (with avast installed again) and one time it recognised my iPhone . To make sure this was a real fix , I took out the cable and put it back in and I got the old message again " The selected device could not be found " .

For me, it will be very difficult to reinstall the OS as I constantly have to use the computer for work and can not risk any major delays if something goes wrong.

Seems like quite a number of people having this problem.

That's brilliant! I hadn't thought to try Photos. Yes, it found my iPhone with no problem and I was able to import the latest. So clearly the problem is with Finder. I wonder if it's possible to just reinstall Finder (or to find one with this bug fixed).

I did pretty much what was recommended, incl. reinstall OS but at the end, it was "user error" b/c the iPhone was in a slightly different spot in the Finder, further down in the left window pane under "Locations".

Have just updated to Monterey and as previous messages I can’t pair my iPhone!

Have tried what was suggested but still can’t pair!

At a loss now !

Neil Egan,

Glad to hear things are working properly now.

Take care!

Please clarify which step(s) you did to get updated Mac OS Monterey to recognize the iPhone? I like to repeat that step(s) and see. Thanks.

I have read and read again, mine will not connect using Monterey

I don’t get a lot of help there either. I have not had this Mac long. I may send it back and try another one.

Unfortunately for me, this wasn't it. Both Apple techs were sharing my screen and looked everywhere for a clue, coming up empty.