HBO terms and conditions

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Tavo1985 Author

Level 1

8 points

HBO terms and conditions

Hello,

My HBO GO app on my Apple TV is asking me to agree new payment terms and conditions. However since I've subscribed with my Apple account I'm not able to access in another device and login to do it. Now I can't see anything because it wont let me.

Any clue?

Posted on Nov 3, 2020 9:44 AM

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Answer 1

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Urquhart1244

Community+ 2024

Level 10

140,606 points

Nov 3, 2020 4:40 PM in response to Tavo1985

Mexico

Regional differences for HBO services may have their own conditions. Any changes, including in pricing options, would be reason for a renewed agreement.

HBO GO Mexico app - App Store preview - Apple

HBO Latinoamérica - México - HBO GO

Please contact their Support staff for further assistance.

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Answer 2

Nov 3, 2020 2:28 PM in response to Tavo1985

What is your model Apple TV? Identify your Apple TV model - Apple Support

HBO GO was the streaming service that goes with HBO through a TV provider. HBO GO was never available with subscriptions through Apple. The HBO GO app service is no longer available on most devices.
HBO Now (standalone subscription) has been rebranded to simply ‘HBO’ on a few devices that are still supported.
HBO Max is the expanded successor with all of HBO and many Warner Bros titles, Max Originals, and more. Available as standalone subscription or as add-on package from a TV provider.

Which devices work with HBO Max? - HBO Max Help Center

For Apple TV box, you will need an “Apple TV (4th generation or later) with the latest tvOS software”, or use AirPlay with older models.

These changes happened about 5 months ago, with the launch of HBO Max (May 27).

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Answer 3

Tavo1985 Author

Level 1

8 points

Nov 3, 2020 3:54 PM in response to Urquhart1244

Hello,

I understand this is a change valid in the US, but my subscription is for Mexico. Is HBO Max available in my perimeter?

If HBO is not available for Apple subscriptions why is it under my Subscriptions in my Settings? Just want to understand a little better :(

Thanks!

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HBO terms and conditions

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