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New iPhone SE camera problem

My iPhone SE will only shoot videos in the photo mode. It will do a photo in Portrait or Panorama. I have turned off "preserve settings" in the camera app, and I have also restarted the the phone and reset the apps. None of those actions have helped.

iPhone SE

Posted on Nov 4, 2020 4:07 AM

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Question marked as Top-ranking reply

Posted on Nov 8, 2020 11:54 AM

Hi WmPl,


Thanks for coming to Apple Support Communities for help today with your iPhone SE and taking a photo. It sounds like you are only taking a video.


Is it possible you are using QuickTake?  Use QuickTake to capture video while taking photos


Are you able to take a single photo with the volume up button?


What about using 3rd party apps? Can you take a photo inside Instagram or Facebook?


Have a fantastic day!

2 replies
Question marked as Top-ranking reply

Nov 8, 2020 11:54 AM in response to WmPl

Hi WmPl,


Thanks for coming to Apple Support Communities for help today with your iPhone SE and taking a photo. It sounds like you are only taking a video.


Is it possible you are using QuickTake?  Use QuickTake to capture video while taking photos


Are you able to take a single photo with the volume up button?


What about using 3rd party apps? Can you take a photo inside Instagram or Facebook?


Have a fantastic day!

Nov 8, 2020 2:28 PM in response to MichaelB2019

The Information about Quicktime was dead on. The problem appears to be the phone doesn't make a shutter sound in the Photos mode, so I have been pressing the shutter button too hard, causing it to go into the Quicktime mode.

Now I need to know how to get the shutter sound to work in Photo mode. It does already work in Portrait and Panorama mode.

New iPhone SE camera problem

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