Remote Access Allowed on Macbook Air
Hello,
My mother received a pop-up screen with 800# and called it, only to give remote access to her Macbook Air to unknown party who claimed they were "troubleshooting" her computer. She gave them her computer password for access. I changed her password and all other log-in passwords.
What other steps do I need to take to make sure the computer is clean? Do I need to erase the hard drive? I don't see anything strange on the computer and/or in the Keychain. I did a malware scan and found nothing. Thanks for your help!