Flexgate is NOT over!

Community, how many of you are experiencing issues with flex cables wearing out b/w your macbook base and the display? Please comment and share!


My issue: Macbook 2017 facetime hd camera went intermittent for a while (only worked when laptop lid was at 30 degrees), now it's completely black (hardware still recognized, green light blinks). Apple said they would repair it for $500, I said no because I believe that they are responsible. What will break next? Meanwhile my 2008 iMac is still working like a charm! Apple needs to stand by their products.

Posted on Nov 5, 2020 10:39 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 5, 2020 10:49 AM

King Bombo wrote:

Community, how many of you are experiencing issues with flex cables wearing out b/w your macbook base and the display?



Please submit your Apple Feedback http://www.apple.com/feedback



You had to accept these to participate in the ASC—

from the TOU https://discussions.apple.com/terms


B. Submissions

4.—Do not post polls or petitions or links to the same.



Service Program—

https://www.apple.com/support/13-inch-macbook-pro-display-backlight-service/



All you can do is take it in and have it repaired.

At this time, there is no Service Program for this 15" issue of the projector cable, or the 2017 MBP.


Typically in the past if Apple does release a Service Program, they have offered a refund for out of pocket expense parts & labor for the exact issue covered.


Service Programs are triggered by the percentage of all MBP of this spec vs the number of failures documented.

We are not privy to this %, or have any more insight.



A repair ticket, your Apple Feedback—all are heading in the right direction to trigger this release.

Apple Feedback http://www.apple.com/feedback



A repair at your local AppleStore or AASP will generate a "service record" for the repair on your machine—and this is all you will need to qualify—if a Service Program is issued.



In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside USA

https://locate.apple.com/country




An alternative work-a-round for you is to connect to an external monitor if you can not afford the repair price.



1 reply
Question marked as Top-ranking reply

Nov 5, 2020 10:49 AM in response to King Bombo

King Bombo wrote:

Community, how many of you are experiencing issues with flex cables wearing out b/w your macbook base and the display?



Please submit your Apple Feedback http://www.apple.com/feedback



You had to accept these to participate in the ASC—

from the TOU https://discussions.apple.com/terms


B. Submissions

4.—Do not post polls or petitions or links to the same.



Service Program—

https://www.apple.com/support/13-inch-macbook-pro-display-backlight-service/



All you can do is take it in and have it repaired.

At this time, there is no Service Program for this 15" issue of the projector cable, or the 2017 MBP.


Typically in the past if Apple does release a Service Program, they have offered a refund for out of pocket expense parts & labor for the exact issue covered.


Service Programs are triggered by the percentage of all MBP of this spec vs the number of failures documented.

We are not privy to this %, or have any more insight.



A repair ticket, your Apple Feedback—all are heading in the right direction to trigger this release.

Apple Feedback http://www.apple.com/feedback



A repair at your local AppleStore or AASP will generate a "service record" for the repair on your machine—and this is all you will need to qualify—if a Service Program is issued.



In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside USA

https://locate.apple.com/country




An alternative work-a-round for you is to connect to an external monitor if you can not afford the repair price.



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Flexgate is NOT over!

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