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About 3 or 4 weeks ago my iphone stopped recognizing that emails had been deleted from Outlook via my PC. In other words, I view emails on my PC in Outlook, delete the junk, and they are not deleted from my iphone, and instead still show as unread in my inbox. Never used to be the case, but now I have to delete unwanted messages twice if I look at them on my PC first.
iPhone 8 Plus, iOS 13
Hey Mgoblue6,
If we understand correctly, changes you make with your Outlook email account on your Windows PC do not appear in the Mail account on your iPhone. We want to help with this how we can. Do you use an app on your computer to check your email? If so, does using the Outlook webmail portal show your changes? If not, you'll want to work with Window or Outlook support to see how to get your PC to connect up with the servers again.
If you do see the changes or are already using the Outlook webmail portal, restart your iPhone to see if that helps: Restart your iPhone
If not, delete the account and add it back to see if fresh connections help: Add an email account to your iPhone, iPad, or iPod touch
Let us know how that goes.
Take care.
Hey Mgoblue6,
If we understand correctly, changes you make with your Outlook email account on your Windows PC do not appear in the Mail account on your iPhone. We want to help with this how we can. Do you use an app on your computer to check your email? If so, does using the Outlook webmail portal show your changes? If not, you'll want to work with Window or Outlook support to see how to get your PC to connect up with the servers again.
If you do see the changes or are already using the Outlook webmail portal, restart your iPhone to see if that helps: Restart your iPhone
If not, delete the account and add it back to see if fresh connections help: Add an email account to your iPhone, iPad, or iPod touch
Let us know how that goes.
Take care.
Thanks Chuck! I believe you have solved it. The Office online portal shows the same content/status as my iphone, so the issue appears to be between my desktop Outlook app and server. IT should be able to rectify that. Thanks again!
Mgoblue6,
That's great to hear! Thanks again for using Apple Support Communities.
Have a wonderful day.
Deleted email
