2020 turbotax deluxe won't load, Disappears after saying it is up to date
2020 turbotax deluxe won't load, Disappears after saying it is up to date
MacBook Air 13″, macOS 10.15
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2020 turbotax deluxe won't load, Disappears after saying it is up to date
MacBook Air 13″, macOS 10.15
Try these things:
(1) Can you run the program when logged in as another user? If necessary, create a new user to try.
(2) Uninstall and re-install the program, as if from scratch. No need to delete your tax return file when doing this.
Try these things:
(1) Can you run the program when logged in as another user? If necessary, create a new user to try.
(2) Uninstall and re-install the program, as if from scratch. No need to delete your tax return file when doing this.
Sorry about that. For some reason. these tax software apps seem to have a high percentage of problems. The only suggestion I can offer is to do a restart in the Safe Mode. Hold down the Shift key on restart and then see if the issue is still there. A Safe Mode restart can take up to ten minutes to complete because the operating system is fixing things and cleaning its caches. Then restart normally and see what happens. This function seems to clear any number of odd problems that crop up. It's worth trying. Good luck to you, George.
Good suggestion. Tried it and it didn't solve my problem. I believe Turbotax will eventually put in an update that will stop the dialog box from disappearing and that might fix the problem. I can't believe I'm the only one with it. Thanks for the suggestions.
Steve
Was able to sign in as my wife and opened the turbotax programs and all my data. Saved them but couldn't open them with me as user. No problem - I'll just use my wife's sign in. Uninstalled and reinstalled several times yesterday and that didn't help. Turbotax tech rep gave up and refunded my purchase price. I can now do my taxes with the work around so many thanks!!
George
Have you contacted Turbotax for assistance? That is where to start. After all, it is their software.
Spent two hours with them on the telephone today and they can't figure out why it is happening. Their solution was to give me a refund.
You are welcome.
2020 turbotax deluxe won't load, Disappears after saying it is up to date