Touch bar not responding to touch

Hi, I have a 2019 16" MacBook Pro (MacBookPro16,1). It was sent to an official Apple partner because Bluetooth wasn't working. They replaced the logic board and the Touch ID module. After I got it back, the touch bar didn't respond to touch anymore. It displays and updates content just fine but there's absolutely no reaction to touch.

I'm currently running the macOS Big Sur release candidate. I also installed Catalina in parallel (fresh install, nothing restored from backups) to see if it works there but it doesn't make any difference.

What I also tried:

  • SMC reset
  • PRAM reset
  • safe mode
  • diagnostics mode (hold 'd' during boot) -> everything seems to be alright

None of those things made any difference and I was pretty sure the connection was just broken on a hardware level until the touch bar started responding to touch for just 2-3 seconds after logging in at one point. I didn't manage to reproduce this but there might be a slim chance that it's not a hardware issue.


Is there anything more I could try before returning it again? I had to wait two months for the repair last time and I'd like to prevent this if possible :/

MacBook Pro 16″, macOS 11.0

Posted on Nov 6, 2020 3:32 AM

Reply

Similar questions

2 replies

Nov 6, 2020 6:00 AM in response to Mac--Max

Mac--Max wrote:

• Hi, I have a 2019 16" MacBook Pro (MacBookPro16,1). It was sent to an official Apple partner because Bluetooth wasn't working. They replaced the logic board and the Touch ID module. After I got it back, the touch bar didn't respond to touch anymore.



Typically there is a 90-day warranty on all parts and service.


Take it back and have them do it correctly this time around.


or call AppleCare Support at 1-800-APLCARE (800-275-2273)


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Touch bar not responding to touch

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.