Catalina & Toshiba external Hard Drive corruption

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Level 1

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Catalina & Toshiba external Hard Drive corruption

Help. I'm going on 80 and am a healer not tech person. My Toshiba external hard drive has all of iPhoto, iTunes, Healing folders, all pics for my healing shop, etc. basically, my life on it. I thought I was backing up to another hard drive but find out they are alias's and not recent either. Anyway, I've had Catalina for awhile, so not sure that's the problem. Suddenly, after a long time the partitions show up on my desktop. But, cannot really access them. The little round colorful spinner just keeps spinning. I bought another Toshiba external hard drive but do not know what to do next. I cannot lose the years of info on this corrupt drive. Is there a way to save everything?

MacBook Air 13″, macOS 10.15

Posted on Nov 7, 2020 11:35 AM

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Answer 1

Kappy

Level 10

362,007 points

Nov 7, 2020 11:46 AM in response to globell

Find a local Apple Authorized Service Technician to help you out. How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD). You may also get Apple authorized service at a local Best Buy or contact Apple Support for more options.

Contacting Apple Customer and Support Service

Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To arrange a return, repair, or replacement: Returns & Refunds - Apple Store (U.S.,) and Mac Repair.
If you just purchased the product, then you get 90 days of free telephone support from the date of purchase of your Apple product.
Primary support help at Contact Support.
To contact product and tech support: Contacting Apple for support and service including international calling numbers.
Product Service and Repair information.
Apple Service Programs.

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Catalina & Toshiba external Hard Drive corruption

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