Disconnected Apple Watch/Apple Watch app crashes while starting

Since more than a week now, the apple watch app just crashes/closes when starting it (worked before like a charm). As a result the watch is disconnected and runs autonomous.

Resetting either the watch nor the iPhone is an option for me as I need to avoid loosing data!

iPhone XS Max / iOS 14.2 (18B92)

Apple Watch Series 6 A2376 / iOS 7.0.2 (18R402)

Could you please have a look at this immediately as I am not the only one with this problem?!

Thanks

iPhone XS Max, iOS 14

Posted on Nov 7, 2020 11:44 PM

Reply
22 replies

Nov 8, 2020 1:38 PM in response to petrolhead_ch

You do it through itunes on a computer,remember all the watch data is on the phone not the watch,so you make an encrypted backup in itunes and this backs up all your passwords and all your health and fitness data.but it must be an encrypted backup or else it won't backup your health and fitness data.

Dec 9, 2020 2:49 PM in response to petrolhead_ch

I’m so frustrated as my watch app is also crashing and my watch no longer does anything that needs the phone such as calendar, messages, phone, etc. I shouldn’t have to consider myself lucky that I can see the time on a $400 watch. We all payed a premium price for everything to run smoothly so please fix. I have an iPhone X and Apple Watch Series 6. Resetting my phone is not an acceptable fix. Please fix this soon or I do believe you will and should lose numerous customers as people are disappointed in your quality control and word of mouth about this spreads. Customer service and quality control are huge in attaining and keeping success.

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Disconnected Apple Watch/Apple Watch app crashes while starting

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