Screen time for iPhone has not been available...

I had the exact same problem. After a little research I concluded that this is a bug related to some form of caching problem on my own device (the one with the "Screen time for iphone has not been available for 7days” message). The only way I found to clear this cache was to sign out of iCloud on my own iPhone. I then accessed the Screentime settings, which of course now did not show my family anymore. Then I closed all apps. Accessed settings and logged in to iCloud again.

Problem solved.

I got this problem when my son got a replacement phone and we restored the backup from the old phone to the new one. It's like the warning message refer to the old one he no longer have, and even removed the old device from his Apple ID and Find my phone that didn't help. To resolve this I renamed the kids phone under Settings-General-About to a new name and the warning were gone. Then I renamed the phone back to the original name and still works fine. Take less than a minute instead of trying to fix this by logging in and out of iCloud and so on that doesn't actually solve anything except give you a headache since there are several things you have to fix afterwards.

I believe this message is referring to an older phone. Apple allows for the same "phone name" to be reused, which is why it's confusing: you see the same name as the *current* phone. In my case, I get the same message, but since I changed the name of the old phone, I can see the difference.

On the child's device, try signing out of iCloud, restarting the device, and then logging back into iCloud. Allow time for the reset to sync. If that didn't work, try doing the same thing on your device.

It is the phone showing the error message that has the problem. Log out of iCloud on that phone.

I am having the same issue. I continue to get the error message on my own phone under my child's screen time setting. I have not tried logging out of iCloud on my phone yet, but have powered on / off both devices and done a hard restart.

I'm curious if this is a 14.3 bug of some kind. It started immediately when my child's replacement phone arrived and I restored it, updating to 14.3 in the process. My phone is also running 14.3.

My spouse's phone is on 14.2, and does NOT have the same screen time alert / error message when viewing our child's screen time on that device...

Closed all apps?!? Not just swipe them out?

I have the same exact message and it has been updated, restarted, new screen time passcode created and it just won't go away. We switched phones for my son and I removed his old device from his icloud devices and it just won't go away!!

Swipe them out. Most likely this does not matter, I guess the logging out and in of iCloud is what does the trick. I do however think it is wise to access the Screen Time settings to trigger a load of new data (i.e. delete the cache).

Thank you. I've already done these steps several times. Screen Time seems to be very glitchy lately. My kids have access more and more even with screen time enabled.

We don’t have the old phone and I deleted it from our devices too

Same problem too but the target machine is an iOS laptop. Yes we’re logged into the iCloud.

The screen time settings are working on the laptop but the stats are not being recorded.

Hello lophman,

We understand you are having an issue with your Screen Time feature and we're happy to help. Since it is not showing the information on your device, have you tried restarting your device and Screen Time on it? If so, did you also do it on the other device? Lastly, let's complete the steps listed here: Use Screen Time on your iPhone, iPad, or iPod touch to make sure it is set up properly.

Have a great day!

i have carefully followed the steps, the message still there. “Screen time for #name1 has not been available for 7days. Make sure #name1 is connected to the internet and signed into iCloud with #name2’’s Apple ID”.

i have also checked both ipads belongs to #name1 and #name2. Both same configured and signed in to icloud.