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Apple volume turned down when using headphones

For some reason, Apple have decided to let my phone analyse how I’m using headphones when listening to music, and then unexpectedly turning down the volume without even asking me. I can turn up the volume again, but this is extremely annoying.


I find this a problem because:-

this was not mentioned in the notes of what the update would include;

I listen to very varied music, so it can go from very loud to very quiet, so this makes the quiet bits too quiet to hear;

notifications come up every time it does this, with a sound that also interrupts the music;

if I am in a loud environment, the music is turned down too low to hear properly;

there does not seem to be any way of stopping this that I have found.


Does anyone know a way of stopping this. It is exceptionally annoying, and I have had to start reusing an old iPhone just to play my music through my headphones. This will not be updated as I know that this would happen again.



[Re-Titled by Moderator]

Posted on Nov 9, 2020 12:15 AM

Question marked as Top-ranking reply

Posted on Nov 11, 2020 8:48 AM

Go to Settings > Screen Time > Content & Privacy Restrictions > Reduce Loud Sounds


Is it marked Allow? If it is mark Don't Allow


Then go to Settings > Sounds & Haptics > Headphone Safety > Turn off Reduce Loud Sounds if turned on

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158 replies

Jan 2, 2021 10:01 AM in response to Peter from Cambridge

i have this issue too, really annoying and distracting when doing anything.


headphones, well i have very good moulded in ear jobs so i only need a low volume. and i rarely use headphones


but i mainly use BT to stream to my car or a BT speaker, so high phone volume and low speaker volume.


raised this with apple today and sent screen shots to the person on the phone as the web chat people tried but just couldn't get it. they did tell me that the BT sees everything as headphones regardless of what it is.


the person on the phone was amazed and understood this feature is dangerous.


i explained i was trying everything from on here to stop it, but today i was working on some electrical wiring. had the tunes on as i was working. now the electrics were off, i knew they were off as i double and triple checked it, but when the music to me stopped i freaked out a little. juggling screwdriver, light fitting and screws. thankfully i wasn't up a ladder or even driving my car. but this is a **** of a dangerous "feature" by all means have a warning that flashed up on screen for 30 secs and goes away, but DO NOT lower my volume!!


before anyone says anything yes, i have sent the feedback form, yes i raised it with apple support, and tweeted to @tim cook as well. now i'm waiting to here back from apple support to see what happens next and i've advised that if they search here and even google it they will find multiple entries about this worldwide problem that they need to be fixing asap!!

Jan 8, 2021 10:56 AM in response to Community User

just had a lovely conversation with apple technical support after doing the web chat last well.


i have now got my issue logged and engineering is aware of it. however as we both agreed i'm only one small voice.

i did point out this has been picked up here and across multiple apple forums/ blogs and there is even a bit in national UK press about it. telegraph paper i think. no subscription so can't read it all.


i also pointed out it is dangerous and reputationally damaging to apple, but again i'm only one small voice.


can everyone please fill out the feed back form and web chat, raise to technical as the more of us feeding back the more likely something will be done about it. the more voices reporting it the higher up the ladder it goes to get fixed.

Jan 2, 2021 12:47 PM in response to Piki88

all ready doing that Piki88, thank you for the advice, it is appreciated. but i get about an hour then volume halved again.

health app was deleted but i still have health in the phone regardless.


the more people to complain about it and use the feed back form, twitter. (@tim_cook and @AppleSupport) and any other form of communication, the more likely they are to do something about it.


working in a big corporate industry, the more people to shout/ moan/ complaint about it, the more likely it will be flagged to higher management and something gets done about it. least thats been my experience.

Jan 13, 2021 10:15 AM in response to Community User

from the limited research i have done it seems to be worldwide. started on the iOS 14.2 and carries on into 14.3. but it also seems to be tied to the geo code stored in phone, so if you have bought in the US an EU coded phone phone it has the cannot be bypassed issue. but there is also lots of US bought phones doing this. even telling it it is in US not EU doesn't work as it is hardwired in and can't be changed.


I personally have emailed tim cook directly as sometimes he does apparently answer. even on his twitter get him there. i have tried, even got a hash tag going #nomorevolumelimit the more we can bring attention to it and get more voices behind it, the more apple engineering will bump it up the todo list to get it sorted out.


maybe even have a word with your carrier? as a big company getting loads of these complaints prob would be passing it back to apple saying we are getting these complaints, fix it.

Feb 1, 2021 8:57 AM in response to QuickTimeKirk

Lol! Lot of apple fanboys here it seems. In my opinion, apple is all about making money these days. My phones WiFi keeps dropping. A MacBook Pro I recently bought will shut down even at 10 percent battery life/ my old air used to do much better.

Value for money has gone south and now they are trying to police me. Not buying a policing apple, not buying a speed restricted Volvo; period.

Anyways, have upgraded to 14.4 and changed the Bluetooth device identification to speaker; let’s see how that works.

Nov 17, 2020 8:04 AM in response to Jay9432

I had the same problem when listening while on my motorcycle. I wear ear plugs to prevent the wind noise and have my Sena set turned up loud. How apple can presume to know what is best for us on all product lines is crazy. They are causing more danger to me on my motorcycle than not having this Nanny feature.

apple support told me I can’t downgrade and that I should’ve seen the update notes. They never disclose anything properly before basically forcing updates

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Apple volume turned down when using headphones

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