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Apple volume turned down when using headphones

For some reason, Apple have decided to let my phone analyse how I’m using headphones when listening to music, and then unexpectedly turning down the volume without even asking me. I can turn up the volume again, but this is extremely annoying.


I find this a problem because:-

this was not mentioned in the notes of what the update would include;

I listen to very varied music, so it can go from very loud to very quiet, so this makes the quiet bits too quiet to hear;

notifications come up every time it does this, with a sound that also interrupts the music;

if I am in a loud environment, the music is turned down too low to hear properly;

there does not seem to be any way of stopping this that I have found.


Does anyone know a way of stopping this. It is exceptionally annoying, and I have had to start reusing an old iPhone just to play my music through my headphones. This will not be updated as I know that this would happen again.



[Re-Titled by Moderator]

Posted on Nov 9, 2020 12:15 AM

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Posted on Nov 16, 2020 10:55 AM

I tried this, it didn’t work. I listen to music on my motorcycle with my iPhone mounted on the handlebars. I also wear earplugs. So between that and the road noise I need them loud.

it’s also dangerous while I’m riding having to turn the volume back up

158 replies

Dec 26, 2020 10:11 PM in response to Peter from Cambridge

I’m going through the same, so commenting to hopefully hear a change eventually.


Quite often my phone is connected to my Bluetooth FM Transmitter so that I can hear my music in my car; it’s beyond annoying to be jamming out in my car and all of a sudden it drops to a low volume, this is more annoying because YES, the phone volume is at 100%, however I do not always have my car volume all the way up. And when I have my AirPods in, since I have the AirPod Pros I rarely have it at 100%, so it’s a misconception to say I’ve had it at an unsafe volume for too long! >;(

Jan 2, 2021 10:01 AM in response to Peter from Cambridge

i have this issue too, really annoying and distracting when doing anything.


headphones, well i have very good moulded in ear jobs so i only need a low volume. and i rarely use headphones


but i mainly use BT to stream to my car or a BT speaker, so high phone volume and low speaker volume.


raised this with apple today and sent screen shots to the person on the phone as the web chat people tried but just couldn't get it. they did tell me that the BT sees everything as headphones regardless of what it is.


the person on the phone was amazed and understood this feature is dangerous.


i explained i was trying everything from on here to stop it, but today i was working on some electrical wiring. had the tunes on as i was working. now the electrics were off, i knew they were off as i double and triple checked it, but when the music to me stopped i freaked out a little. juggling screwdriver, light fitting and screws. thankfully i wasn't up a ladder or even driving my car. but this is a **** of a dangerous "feature" by all means have a warning that flashed up on screen for 30 secs and goes away, but DO NOT lower my volume!!


before anyone says anything yes, i have sent the feedback form, yes i raised it with apple support, and tweeted to @tim cook as well. now i'm waiting to here back from apple support to see what happens next and i've advised that if they search here and even google it they will find multiple entries about this worldwide problem that they need to be fixing asap!!

Jan 2, 2021 11:03 AM in response to loki scotland

It is the health app that does it. I tried deleting the app for permanent fix but it does not work but i can offer you this as at least a bit of help. It’s still more than apple did for me. Delete the data in health app regarding headphones and that will reset the counter giving you another “week” of loud music which in translation means some time without the volume going down depending on how loud and how long you listen to music. The permanent solution would be if they allowed us to tamper with source code enabling the complete elimination of health app. Sorry that’s the best i got

Jan 2, 2021 12:47 PM in response to Piki88

all ready doing that Piki88, thank you for the advice, it is appreciated. but i get about an hour then volume halved again.

health app was deleted but i still have health in the phone regardless.


the more people to complain about it and use the feed back form, twitter. (@tim_cook and @AppleSupport) and any other form of communication, the more likely they are to do something about it.


working in a big corporate industry, the more people to shout/ moan/ complaint about it, the more likely it will be flagged to higher management and something gets done about it. least thats been my experience.

Apple volume turned down when using headphones

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