Soundcore Q10 issues with conferencing software

I have problems with my bluetooth headset (anker soundcore life Q10). I have a macbook (catalina), a soundcore q10 and I can’t use the mic in online meetings such as zoom, skype and bluejeans ! I love the device but I can’t use it in online meetings, which is a big part of our lives now.


The Q10 connects to the macbook with no problem, but whenever I launch zoom or Skype or bluejeans, the connection drops. Then I again connect it. If i use the mic, it gives a very high crackling sound. If I don’t use the mic and only use it as headphones, no problem. The only solution I found is using the computer’s mic for the mic and using the q10 as headphone.


There are too many users who are experiencing the same problem, especially after the upgrade to catalina.


So, is the problem only for macbook users? If yes, then it means this is a problem with macos / catalina. If not, it is a problem of anker.


Are the pc / windows users experiencing the same issues? Any comments?

MacBook Pro 13″, macOS 10.15

Posted on Nov 9, 2020 7:53 AM

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Nov 16, 2020 9:21 AM in response to aytekcingitas

Hello aytekcingitas,


Thank you for using Apple Support Communities!


We understand from your post that your Anger Soundcore Life Q10 headphones mic doesn't work when using video conferencing apps on your MacBook running macOS Catalina. Are there any issues using the mic while on a FaceTime call on your MacBook?


If not, that could be an indication that the issue is with the 3rd party apps and each of those app developers would need to be contacted to resolve the issues being experienced with their apps.


If the same issue occurs with FaceTime, the steps from this article may help:


If a Bluetooth headset doesn’t work with Mac - Apple Support


Best Regards.

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Soundcore Q10 issues with conferencing software

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