New iPhone 12 Pro iTunes Permissions?

So Ive never experienced this issue with any of my Apple devices, but for some reason my new iPhone 12 Pro will not connect to iTunes... Ive watched multiple "fix" videos on YT to no avail....


I am running the latest versions of iTunes, Mac OS, & iOS... restarted both devices and nothing.


Heres whats happening:


Open iTunes...

Plug in iPhone with brand new Apple lighting cord ( I've tried multiple cords)...

I get the "Trust This Computer" notification on my phone to which I click "Trust"...

iPhone ask for my passcode and I enter it...

I get a notification from iTunes "Do you want to allow this computer to access information on this iPhone?" and I click "Continue"...

Then I get the "To allow access, please respond on your iPhone"

I hit "Trust" again, and enter my passcode...


Get "iTunes could not connect to this iPhone. You do not have permission." message...


Not sure whats happening here.


Help!




Posted on Nov 9, 2020 3:09 PM

Reply
1 reply

Nov 16, 2020 3:43 PM in response to Aliaser

Hello Aliaser,


We understand you are having an issue with between your iPhone and Mac. We'll be happy to help.


If everything is up to date, follow the steps under "Get help" from this article:


About the 'Trust This Computer' alert on your iPhone, iPad, or iPod touch


If that doesn't work, boot into safe mode and try giving permission there:


Start up your Mac in safe mode


Have a great day.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

New iPhone 12 Pro iTunes Permissions?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.