Newsroom Update
Tap to Pay on iPhone is now available in Canada. Learn more >
Tap to Pay on iPhone is now available in Canada. Learn more >
I am having problems decrypting Word files on my iPhone 12 Pro (IOS 14.2). When the password is entered, I get a Decryption Failed (null) message. This is happening to two separate encrypted files. This does not happen on my Mac, either in hard drive or Cloud access.
I shut off and turned the phone back on, with no success.
Is there an issue using IOS, or with the phone?
iPhone 12 Pro, iOS 14
I have the same issue impacting my iPhone and iPad. I found that if I saved the Word doc in format 1997-2003, the docs will open when I enter the correct document password. I currently am using Microsoft 2016 and anything saved as a standard Word doc gives me the decryption failed message. I contacted Apple support and have a case number opened.
Right. I was responding to Cruzinfree who said that Apple support was contacted and a case opened.
I checked this issue on my wife's phone. She never updates to the newest ios. She is still on 14.1, so it looks like it happened with 14.2.
Doubtful.
My MS software is several years old, and older encrypted docx files are also unable to be decrypted.
I’ll see if MS has anything to do with this problem anyway.
FYI.. I also am not using any Microsoft apps on my iPhone that is having issues opening password protected files in 14.2
Excuse me, you indicated you were trying to open a file on your device. If you are using something other than the Word app to do that, then I misunderstood your problem.
Having the same issue Decryption failed (null) with Excel files trying to open on an Iphone XR.
I am also having problems opening files on 14.2. I work for a charity and regularly receive encrypted referral docs. I can no longer open these files on my phone.
I’ve already got the Microsoft Word app. It would be fine for docs I have saved but I need to open them direct from the email and sadly that doesn’t work.
Thanks for your comments. I am using the excel app and it will not open a password protected spreadsheet on an IPhone XR. Will this need to wait for an Apple fix?
Thanks for the workaround. Worked for me as well..
Workaround worked for me too. A bit of a faff but a good short term solution.
Hopefully the next update will fix it.
Thanks for the advice. Still no luck using Iphone XR to open an Excel sheet from one drive, password requested, then error null decryption error.
It doesn't work to first save the Excel document from One Drive to an Excel app on the phone, then opening it from the app?
Thanks for the tip :), Opening the excel App and then opening the file from the one drive location allowed the password and opened the file.
I am getting the same error message when trying to open an Excel file. Started after the recent update.
Decryption failure
