myChevrolet app isn’t working on iPhone 11 Pro Max but works on ipad

What was the resolution? I just upgraded to iPhone 12 pro max and am having the same issue.

I'm having the exact same problem. I have deleted the app 4 times and reinstalled it. Once I click Sign In, the app just spins and spins and will not launch. I had no issues on my old iPhone 8, but now I have an 11 and it won't work. Not sure if anybody has figured out the real solution to fixing this?

I just picked up my iPhone 12 and ran into the same issue. I deleted the app, with all of the data, then reinstalled it and it now works.

After the latest iOS update last night I also got the white screen of nothingness for the myChevrolet app. Deleting and reinstalling worked for my 11 max pro. Lost all my previous app data of course, but such is life ...

My app as been stuck on the loading screen since I had to change my password a few days ago. Tried doing the deleting and reinstalling many many times from Home Screen and settings. I don’t know what else to do.

I have the 12 pro max , I tried what is recommended above, but I can not click on delete. Can you help me?

I am having the same issues as well. This might be a deal breaker for me as I use the app daily to start my car as well as unlock it when I am out for a run. I tried deleting it and re-installing and it hasn't fixed the issue. PLEASE help!

I don’t think you can delete the data once the app has been deleted. Seeing it’s a newer phone you could try a factory reset to see if that helps. I’d also make sure the iOS is on the current version. I don’t work for Apple or anything but just did some research on it.

As I already mentioned in my original post, I have done this 4 times. That doesn't solve the problem. The app re-downloads. I sign back in and then the app just spins and spins and spins and never launches. If somebody knows the REAL solution to fixing this I would appreciate hearing it.

I just bought a new Chevy and the app isn't working. it just spins. I have went into settings to try to delete the app but I don't get an option to delete. I did do the latest iphone update. help!

I too have an iPhone 11 with the most current operating system, deleting the app as described doesn't help. I have two Chevy's in the app, a Malibu 2013 and 2019 Corvette. All of the features work for the Malibu, but with the Corvette the Vehicle Status continues to say "Unable to connect" and "Failed to update", and some app features work (e.g Lock, Unlock, & Engine start/stop). Clicking on the Vehicle Status takes me to that page where all is updated BUT the Tire Pressure. (Note, Tire Pressure does work on the myChevrolet web site.

Been working with OnStar Support (?) since 2/26/2021 with no luck. I am convinced my problem is the there server and not my iPhone 11Max, iPad Mini, Apple or the hardware in my Corvette. Thursday the last (of eleven OnStar) tech told me this was not abnormal and occurred frequently. Nine of the Eleven tried to put the blame on my car or Apple, but couldn't explain why the app works on the Malibu one both devices but Corvette works on neither.

On the sixth day after my report (they said it would take three to five days), and not hearing from them I called them back. That tech ran through yet another set of the recommended tests and when they failed said he would escalate AGAIN and asked me to wait another three to five days.

I believe they haven't a clue and that is why aren't fixing the problem or calling me on the sixth day with requested status.

P.S. I had this problem before the iOS 14 and mychevrolet.app's were updated but didn't report because they couldn't fix it then.

I had this exact issue and tried to delete the app, and then reinstall it, but it would not let me delete it. There was no delete option for me. I could only remove from my home screen, but not delete the app. I have been frustrated about this for weeks and tried everything. I finally called Chevrolet and their customer service guy was awesome. He walked me through it.

Here is what I did and it worked.........

Go to Settings / ScreenTime / Content & Privacy Restrictions / iTunes & App Store Purchases / Deleting Apps, then select ALLOW.

Then go back, delete the app, then go back to the app store and download it again. Worked perfectly for me.

Copied from above: Go to Settings / ScreenTime / Content & Privacy Restrictions / iTunes & App Store Purchases / Deleting Apps, then select ALLOW.

Then go back, delete the app, then go back to the app store and download it again. Worked perfectly for me.