myChevrolet app isn’t working on iPhone 11 Pro Max but works on ipad

I had myChevrolet app on iPhone 10, when I got the 11pro max this year, it automatically was downloaded onto new phone. I recently tried to get into the app to remotely start my car and the app looks like its opening but just shows a white screen. So I deleted the app from the phone. I go to the App Store and it wont let me redownload the app only shows me open on the phone. When i tap open, it goes to white screen and does nothing.

I was able to download myChevrolet app onto my iPad Pro without any issue and I can use the app from my ipad. It isn’t convenient to carry my iPad with me all winter long so i can start my car remotely or unlock the doors.

iPhone 11 Pro Max

Posted on Nov 10, 2020 10:12 AM

Top-ranking reply

TBubb

Level 1

4 points

Posted on Apr 6, 2021 9:49 AM

I had this exact issue and tried to delete the app, and then reinstall it, but it would not let me delete it. There was no delete option for me. I could only remove from my home screen, but not delete the app. I have been frustrated about this for weeks and tried everything. I finally called Chevrolet and their customer service guy was awesome. He walked me through it.

Here is what I did and it worked.........

Go to Settings / ScreenTime / Content & Privacy Restrictions / iTunes & App Store Purchases / Deleting Apps, then select ALLOW.

Then go back, delete the app, then go back to the app store and download it again. Worked perfectly for me.

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37 replies

Apr 6, 2021 2:26 PM in response to dcdorman

I'm still unable to fully use the mychevrolet app on both of my Chevrolets, relegated to only one. Has anyone ever had the "Unexpected Server error..........." window pop up?

Apr 12, 2021 7:48 AM in response to Hjumpy

I have the 12 pro max , I tried what is recommended above, but I can not click on delete. Can you help me?

Nov 15, 2020 3:12 PM in response to Hjumpy

I don’t think you can delete the data once the app has been deleted. Seeing it’s a newer phone you could try a factory reset to see if that helps. I’d also make sure the iOS is on the current version. I don’t work for Apple or anything but just did some research on it.

Aloyco1

Level 1

4 points

Feb 13, 2021 5:23 PM in response to RyanMcG43

My app as been stuck on the loading screen since I had to change my password a few days ago. Tried doing the deleting and reinstalling many many times from Home Screen and settings. I don’t know what else to do.

Nov 15, 2020 6:43 PM in response to Pattinys

Ok so I deleted the app as well. Then reinstalled it from the App Store and all is working fine now. Just had to re-sign in to my account. Hope this helps!!

Dec 17, 2020 5:36 PM in response to Hjumpy

I had to delete the app and reinstall and everything was fine after that.

kaye266

Level 1

4 points

Feb 11, 2021 5:31 PM in response to bud2380

Same. What the heck? All my other apps transferred perfectly

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myChevrolet app isn’t working on iPhone 11 Pro Max but works on ipad