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Hjumpy Author

Level 1

31 points

myChevrolet app isn’t working on iPhone 11 Pro Max but works on ipad

I had myChevrolet app on iPhone 10, when I got the 11pro max this year, it automatically was downloaded onto new phone. I recently tried to get into the app to remotely start my car and the app looks like its opening but just shows a white screen. So I deleted the app from the phone. I go to the App Store and it wont let me redownload the app only shows me open on the phone. When i tap open, it goes to white screen and does nothing.

I was able to download myChevrolet app onto my iPad Pro without any issue and I can use the app from my ipad. It isn’t convenient to carry my iPad with me all winter long so i can start my car remotely or unlock the doors.

iPhone 11 Pro Max

Posted on Nov 10, 2020 10:12 AM

Top-ranking reply

Akoehler8

Level 1

10 points

Posted on Nov 15, 2020 12:38 AM

What was the resolution? I just upgraded to iPhone 12 pro max and am having the same issue.

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37 replies

Hjumpy Author

Level 1

31 points

Nov 15, 2020 7:53 AM in response to Akoehler8

There’s been no response from Apple. I’ve called onstar & Chevrolet and they both say it’s on Apple

Hjumpy Author

Level 1

31 points

Nov 15, 2020 2:46 PM in response to xasquaredx

I deleted app but not the data and now it won’t reinstall. How can I delete the data without the app?

Nov 15, 2020 6:43 PM in response to Pattinys

Ok so I deleted the app as well. Then reinstalled it from the App Store and all is working fine now. Just had to re-sign in to my account. Hope this helps!!

NHinkle

Level 1

4 points

Nov 21, 2020 3:01 PM in response to Hjumpy

Deleted the app in settings and reinstalled. Fixed it for me

Cledss

Level 1

4 points

Nov 28, 2020 11:36 PM in response to Hjumpy

Did the delete and re-install——-Worked to perfection.

Dec 17, 2020 5:36 PM in response to Hjumpy

I had to delete the app and reinstall and everything was fine after that.

Dec 22, 2020 9:01 PM in response to xasquaredx

I just deleted it and reinstalled it, and it worked too on my end with my new Iphone SE 2nd generation (2020). Thanks for the help! Hopefully it will work for the others too!