Disc stuck inside Apple external Superdrive DVD player.

Question

Disc stuck inside Apple external Superdrive DVD player.

My Mac ProBook (2015) doesn't recognize the DVD unit in the Finder sidebar although it seems to in the Finder pull down menu (asks if I want to burn desktop), and in the across the top menu eject button (but drive name grayed out). I have tried the support site's suggestions to restart my computer holding down the trackpad button or option key but do not get the supposed eject option result promised. I am ready to just open the unit but I think that will take a hammer. The DVD Player model # is A1379.

Posted on Nov 11, 2020 10:56 AM

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Answer 1

nbotros

Community Specialist

Nov 18, 2020 9:02 AM in response to urbananchorite

Hello urbananchorite,

Thanks for reaching out to the Apple Support Community. We understand that you're having issues ejecting a disc from your SuperDrive, and we'd be happy to help.

To get started, please try the steps in the following link:

Get help with the slot-loading SuperDrive on your Mac computer

Under: "Doesn't eject discs or discs eject slowly"

If the issue persists, please make an appointment at the nearest Apple Store, or Apple Authorized Service Provider for further assistance. Here's how to locate the nearest one:

Find Locations

We hope this information is useful. Kind regards.

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Disc stuck inside Apple external Superdrive DVD player.

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