Senders' Names Now Reversed in Mail Inbox (iOS 14.2)

Since upgrading to iOS 14.2 the names of senders in my Inbox of Apple's Mail app are reversed. For example, emails that used to show as coming from "The New York Times" now show as coming from "York Times The New York." Or instead of "Shell Card" it now shows as "Card Shell." It seems iOS used to recognize business names and show them as such. It looks like it now treats business names the same way it always displayed individual names (Last Name, First Name). I know this doesn't affect functionality, but it sure is aggravating.


Anyone else experiencing this and is there a solution?

iPhone 11 Pro

Posted on Nov 11, 2020 11:02 AM

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199 replies

Nov 23, 2020 8:22 AM in response to LD150

While ur answer in Theory for mail is correct, it negatively impacts the way overall contacts are then displayed. Eg:


Sort Last / First - Smith Fred

Display First / Last - Fred Smith


This corrects the view order in mail to be how it was prior to the update to 14.2 BUT it does have the negative and completely unwanted effect of displaying all contacts in the same way First/Last


Apple therefore needs to do a further update that adds an Email Display option.

Nov 30, 2020 3:54 AM in response to LD150

Our company has Exchange Active Sync and Display Order in Contact Settgings was already set to First, Last. Email sender shows as following, Business Unit (Department), Last name, first name.

When I set Display Order, sender shows: First Name, Business Unit, Last Name.

On 14.1, it was: Last Name, First Name, Business Unit.

When I get a reply, in the mail it shows correct, just not in the Inbox overview.

Nov 16, 2020 3:08 AM in response to LD150

This does fix the issue in mail display and thanks. Unfortunately, it also changes how contacts are displayed. I find it troublesome to view contacts with first name first because there is no method to it and everything appears to be sorted randomly that way even if it is sorted by last name. This is a new and very unhelpful change introduced in 14.2. I hope it’s a bug because email sender names and contacts are not the same and should not be using the same display rules.

Nov 16, 2020 10:24 AM in response to livin1965

I just saw that it worked until I received new mail. I know it was caused by 14.2 which is frustrating but it also seems that in the Settings, Contacts and under the Accounts group, there is another association with your email account. Under it is the connection for Contacts with email. It’s may be that I may just need to disconnect Contacts from email. I any event, back to the drawing board... Soorry.

Nov 27, 2020 4:26 AM in response to frenyoa

No point in keep coming back at me. Plenty of feedback links in the previous pages. I just told you where you are at, but that doesn't make it my fault.

Feedback

https://www.apple.com/feedback/iphone.html

I have never know it any different with the Contacts database, and the update changed my sort preferences is all.

The fact that first name comes in col 1 and you prefer it in col 2 is a minor problem as I have said before.

I put this one in the "Siri says Uh Huh" or "I don't like the new calendar" category. Feedback to Apple (not here) then get on with life.


Nov 27, 2020 8:26 AM in response to LD150

Your solution unfortunately does not fix the problem. The adjustment changes the email names to first, last like they always were but contacts also change to first, last. Prior to this update my contacts were last, first and my emails came in first, last. It looks like a program problem with the update. Any idea if this will be fixed in a future update?

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Senders' Names Now Reversed in Mail Inbox (iOS 14.2)

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