Battery
My iPad shuts down by itself and says it is dead but once I charge it. It shows that the battery was dead or low at all. When I unplug my iPad it does the same thing again and shuts down by itself. What can I do?
iPad Air 2, iOS 11
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My iPad shuts down by itself and says it is dead but once I charge it. It shows that the battery was dead or low at all. When I unplug my iPad it does the same thing again and shuts down by itself. What can I do?
iPad Air 2, iOS 11
Your iPad is exhibiting symptoms of a failed battery - or a battery that has reached the end of its service life - and may require replacement.
This support page will help with troubleshooting charging issues:
If your iPad won't charge – Apple Support
If your iPad remains usable whilst connected to its Power Adapter, the easiest way to establish the health of your iPad battery is to directly contact Apple Support - and request a remote battery diagnostic test.
Apple Support can be contacted using the Contact Support link at top-right of this page. Alternatively, you can use the excellent Apple Support App to initiate a support case:
https://apps.apple.com/gb/app/apple-support/id1130498044
A further alternative is to take both your iPad and Power Adapter along to your local Apple Store - where the technicians at the Genius Bar can test and assess your devices.
Depending on the age and use of the iPad, it might be time to get the battery replaced.
Battery