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keynote gives error message

Keynote will not load, just gives an outrageous error message. At the same time, Big Sur also will not load. Is this connected? I really need to use Keynote tonight.

MacBook Pro 13″, macOS 10.14

Posted on Nov 12, 2020 2:21 PM

Reply
3 replies

Nov 12, 2020 2:22 PM in response to LM9999

FYI this is the beginning of the error message

Process: Keynote [50541]

Path: /Applications/Keynote.app/Contents/MacOS/Keynote

Identifier: com.apple.iWork.Keynote

Version: 8.0.1 (5579)

Build Info: Keynote-5579000000000000~2

App Item ID: 409183694

App External ID: 826468300

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Keynote [50541]

User ID: 501


Date/Time: 2020-11-12 17:21:58.429 -0500

OS Version: Mac OS X 10.14.6 (18G6032)

Report Version: 12

Bridge OS Version: 4.6 (17P6610)

Anonymous UUID: D8CA144E-2434-B01A-11EF-FEDD35CD81FF



Time Awake Since Boot: 1400 seconds


System Integrity Protection: enabled


Crashed Thread: 0 Dispatch queue: com.apple.main-thread


Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000002800000018

Exception Note: EXC_CORPSE_NOTIFY


Termination Signal: Segmentation fault: 11

Termination Reason: Namespace SIGNAL, Code 0xb

Terminating Process: exc handler [50541]


VM Regions Near 0x2800000018:

__LINKEDIT 00000001196a2000-00000001196c9000 [ 156K] r--/rwx SM=COW /usr/lib/dyld

-->

MALLOC_NANO 0000600000000000-000060000193b000 [ 25.2M] rw-/rwx SM=ZER


Application Specific Information:

objc_msgSend() selector name: animator

Performing @selector(continueButtonClicked:) from sender TMAFirstLaunchButton 0x600000af4bb0


Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

Nov 18, 2020 2:41 AM in response to Gary Scotland

i am getting the same error. i am on the older version of mac os (high sierra) and cannot use the software even though app store has installed a compatible version on the mac


Process: Keynote [6620]

Path: /Applications/Keynote.app/Contents/MacOS/Keynote

Identifier: com.apple.iWork.Keynote

Version: ???

Build Info: Keynote-6369000000000000~2

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Keynote [6620]

User ID: 501


PlugIn Path: (null)

PlugIn Identifier: (null)

PlugIn Version: ??? (551.5)


Date/Time: 2020-11-18 02:38:23.421 -0800

OS Version: Mac OS X 10.13.6 (17G14042)

Report Version: 12

Anonymous UUID: 37EF2BDD-7613-971C-5F89-47F36C7AAD53



Time Awake Since Boot: 1300 seconds


System Integrity Protection: enabled


Crashed Thread: 0


Exception Type: EXC_CRASH (Code Signature Invalid)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY


Termination Reason: Namespace CODESIGNING, Code 0x1


kernel messages:


VM Regions Near 0 (cr2):

-->

__TEXT 0000000102524000-0000000103914000 [ 19.9M] r-x/rwx SM=COW


Thread 0 Crashed:

0 ??? 0x000000011255119c _dyld_start + 0


Thread 0 crashed with X86 Thread State (64-bit):

rax: 0x0000000000000000 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000

rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x00007ffeed6dbc40

r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000

r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000

rip: 0x000000011255119c rfl: 0x0000000000000200 cr2: 0x0000000000000000

Logical CPU: 0

Error Code: 0x00000000

Trap Number: 0



Binary Images:

0x102524000 - 0x103913fff +??? (6369) <2AE79C84-B075-3411-AA65-D8BB899DC57D> (null)

0x112550000 - 0x11259aadf +??? (551.5) <CB9BFB56-4511-36F1-A546-891FF770C01C> (null)


External Modification Summary:

Calls made by other processes targeting this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by all processes on this machine:

task_for_pid: 1699

thread_create: 0

thread_set_state: 0


VM Region Summary:

ReadOnly portion of Libraries: Total=21.2M resident=0K(0%) swapped_out_or_unallocated=21.2M(100%)

Writable regions: Total=8660K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=8660K(100%)

VIRTUAL REGION

REGION TYPE SIZE COUNT (non-coalesced)

=========== ======= =======

STACK GUARD 56.0M 2

Stack 8192K 2

__DATA 5392K 5

__LINKEDIT 980K 3

__TEXT 20.2M 3

shared memory 8K 3

=========== ======= =======

TOTAL 90.5M 12


Model: iMac12,2, BootROM 87.0.0.0.0, 4 processors, Intel Core i5, 2.7 GHz, 16 GB, SMC 1.72f1

Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x8394, 0x393731363437410000000000000000000000

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x8394, 0x393731363437410000000000000000000000

Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1333 MHz, 0x8394, 0x393731363437410000000000000000000000

Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1333 MHz, 0x8394, 0x393731363437410000000000000000000000

AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.74.0-P2P

Bluetooth: Version 6.0.7f22, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: WDC WD1001FALS-403AA0, 1 TB

Serial ATA Device: HL-DT-STDVDRW GA32N

USB Device: USB 2.0 Bus

USB Device: FaceTime HD Camera (Built-in)

USB Device: Hub

USB Device: BRCM2046 Hub

USB Device: Bluetooth USB Host Controller

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: IR Receiver

USB Device: Internal Memory Card Reader

Thunderbolt Bus: iMac, Apple Inc., 22.1


keynote gives error message

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