keynote gives error message
Keynote will not load, just gives an outrageous error message. At the same time, Big Sur also will not load. Is this connected? I really need to use Keynote tonight.
MacBook Pro 13″, macOS 10.14
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Keynote will not load, just gives an outrageous error message. At the same time, Big Sur also will not load. Is this connected? I really need to use Keynote tonight.
MacBook Pro 13″, macOS 10.14
FYI this is the beginning of the error message
Process: Keynote [50541]
Path: /Applications/Keynote.app/Contents/MacOS/Keynote
Identifier: com.apple.iWork.Keynote
Version: 8.0.1 (5579)
Build Info: Keynote-5579000000000000~2
App Item ID: 409183694
App External ID: 826468300
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Keynote [50541]
User ID: 501
Date/Time: 2020-11-12 17:21:58.429 -0500
OS Version: Mac OS X 10.14.6 (18G6032)
Report Version: 12
Bridge OS Version: 4.6 (17P6610)
Anonymous UUID: D8CA144E-2434-B01A-11EF-FEDD35CD81FF
Time Awake Since Boot: 1400 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000002800000018
Exception Note: EXC_CORPSE_NOTIFY
Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [50541]
VM Regions Near 0x2800000018:
__LINKEDIT 00000001196a2000-00000001196c9000 [ 156K] r--/rwx SM=COW /usr/lib/dyld
-->
MALLOC_NANO 0000600000000000-000060000193b000 [ 25.2M] rw-/rwx SM=ZER
Application Specific Information:
objc_msgSend() selector name: animator
Performing @selector(continueButtonClicked:) from sender TMAFirstLaunchButton 0x600000af4bb0
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
i am getting the same error. i am on the older version of mac os (high sierra) and cannot use the software even though app store has installed a compatible version on the mac
Process: Keynote [6620]
Path: /Applications/Keynote.app/Contents/MacOS/Keynote
Identifier: com.apple.iWork.Keynote
Version: ???
Build Info: Keynote-6369000000000000~2
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Keynote [6620]
User ID: 501
PlugIn Path: (null)
PlugIn Identifier: (null)
PlugIn Version: ??? (551.5)
Date/Time: 2020-11-18 02:38:23.421 -0800
OS Version: Mac OS X 10.13.6 (17G14042)
Report Version: 12
Anonymous UUID: 37EF2BDD-7613-971C-5F89-47F36C7AAD53
Time Awake Since Boot: 1300 seconds
System Integrity Protection: enabled
Crashed Thread: 0
Exception Type: EXC_CRASH (Code Signature Invalid)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Termination Reason: Namespace CODESIGNING, Code 0x1
kernel messages:
VM Regions Near 0 (cr2):
-->
__TEXT 0000000102524000-0000000103914000 [ 19.9M] r-x/rwx SM=COW
Thread 0 Crashed:
0 ??? 0x000000011255119c _dyld_start + 0
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000
rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x00007ffeed6dbc40
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x000000011255119c rfl: 0x0000000000000200 cr2: 0x0000000000000000
Logical CPU: 0
Error Code: 0x00000000
Trap Number: 0
Binary Images:
0x102524000 - 0x103913fff +??? (6369) <2AE79C84-B075-3411-AA65-D8BB899DC57D> (null)
0x112550000 - 0x11259aadf +??? (551.5) <CB9BFB56-4511-36F1-A546-891FF770C01C> (null)
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 1699
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=21.2M resident=0K(0%) swapped_out_or_unallocated=21.2M(100%)
Writable regions: Total=8660K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=8660K(100%)
VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
STACK GUARD 56.0M 2
Stack 8192K 2
__DATA 5392K 5
__LINKEDIT 980K 3
__TEXT 20.2M 3
shared memory 8K 3
=========== ======= =======
TOTAL 90.5M 12
Model: iMac12,2, BootROM 87.0.0.0.0, 4 processors, Intel Core i5, 2.7 GHz, 16 GB, SMC 1.72f1
Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x8394, 0x393731363437410000000000000000000000
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x8394, 0x393731363437410000000000000000000000
Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1333 MHz, 0x8394, 0x393731363437410000000000000000000000
Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1333 MHz, 0x8394, 0x393731363437410000000000000000000000
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.74.0-P2P
Bluetooth: Version 6.0.7f22, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: WDC WD1001FALS-403AA0, 1 TB
Serial ATA Device: HL-DT-STDVDRW GA32N
USB Device: USB 2.0 Bus
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: IR Receiver
USB Device: Internal Memory Card Reader
Thunderbolt Bus: iMac, Apple Inc., 22.1
You are using an incompatible version of Keynote with Big Sur.
Big Sur requires the latest version, which is Keynote version 10.3.5, download it from the App Store on your Mac.
keynote gives error message