External monitor randomly disconnects/reconnects from Macbook Pro

Setup

I have a brand new Macbook Pro 16", connected to a Sceptre 4k external display via DisplayPort to USB-C.


Problem

Throughout my regular usage, the external monitor will seemingly disconnect & then reconnect. This means that over a period of roughly 5 seconds, both displays will briefly go black > the Macbook display will briefly reappear as the only monitor > then both monitors go black again > then the external monitor reappears again as if nothing happened.


The behavior is disruptive, I am motivated to find a permanent solution.


What I've tried without success

  • Wiggling the cable to see if it was a connection issue. Not the issue.
  • Reconnecting the DisplayPort to the monitor. Not the issue.
  • Connecting the USB-c cable to another port in the Macbook. Not the issue.
  • Turning the monitor on/off.
  • Restarting the Macbook - did not provide a permanent fix.


Additional information

  • This happens randomly, without regular interval, and could happen rarely or frequently throughout the day.
  • Throughout the day, I disconnect and reconnect the monitor via the USB-C > DisplayPort connection.
  • The behavior is not specific to any application I am using, nor is it specific to the task I am performing.
  • I do not regularly shut down my machine and do not desire to do so. Instead, I put my machine to sleep.
  • I did not have this issue with this monitor + cord when connected to another Macbook Pro that I had.


I'm hoping someone is aware of a permanent solve. Thanks in advance!

MacBook Pro 16″, macOS 10.15

Posted on Nov 12, 2020 5:58 PM

Reply

Similar questions

3 replies

Nov 20, 2020 12:20 PM in response to hrahr

Similar here. Mac Mini M1-- same symptoms and list of things I tried except I am using a USB-C to HDMI cable instead of DisplayLink. I also noted that my USB camera that is connected through a Lenovo dock briefly disconnected as well, I'm not sure if that thunderbolt port also went down or if it was Webex's control of the webcam when it saw the display disappear.

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External monitor randomly disconnects/reconnects from Macbook Pro

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