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iMessage not working on Big Sur

Just updated to Big Sur from Catalina on a 16" MBP, and now my iMessage doesn't work. On launch it prompts me to sign in, and when I do, it displays the iMessage interface with all my chats for about 10-20 seconds before it quits and gives me that same prompt again.


If I try to send a message while the interface is displayed it gives an error message about iMessage not being enabled :/


Weirdly enough, the iMessage preferences windows does not open nor is iMessage or FaceTime listed under the services using my iCloud account.


Does anyone know what exactly is happening here, and if there is a fix?


ps: iMessage works fine on my iPad which uses the same AppleID

MacBook Pro 16″, macOS 11.0

Posted on Nov 12, 2020 9:39 PM

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Posted on Dec 8, 2020 6:03 AM

Check your login / local_items keychain. I was having this issue and it was ultimately because I changed my macOS password a few weeks before upgrading to big sur. It looks like when iMessage / Facetime try to login with the Apple ID, they get stuck because the keychain was created / locked with the *old* macOS password. So try this (from https://support.apple.com/en-us/HT202860):


  1. Open Keychain Access, which is in the Utilities folder of your Applications folder. 
  2. Choose Preferences from the Keychain Access menu, then click the Reset My Default Keychain button in the preferences window. After you enter your new password, Keychain Access creates an empty login keychain with no password. Click OK to confirm.

  3. If you don't see a Reset My Default keychain button, close the preferences window and select the “login” keychain from the left side of the Keychain Access window. Press the Delete key, then click Delete References.

  4. Choose Log Out from the Apple menu to return to the login screen.
  5. Log in to your account using your new password. Your account password and login keychain password now match again.


77 replies

Dec 11, 2020 2:22 AM in response to ruchira918

The issue might be related to this. Contacted Apple Chat support about the same issue and this was the resolution. Unfortunately, you can't resolve this without contacting them. I recommend using chat.


Resolution: Apple Tech Response

"Great! So it seems that was happened here was there was a temporary block, possibly due to someone reporting the number as spam. But we were able to remove the block for you."


Good luck.


Dec 11, 2020 8:26 AM in response to ruchira918

I had the same problem: 2019 MacBook Pro upgraded to Big Sur and iMessage stopped working. The problem was security preferences that changed due to new more restrictive settings in Big Sur. I had to enter the Privacy and Security settings and approve internet access for some of my filesystems and security systems before iMessage would work. If you have this issue, you will see a notification in the settings window that certain settings require your attention. Click the lock, accept the changes and that should solve the problem right away. The same issue also restricted my Spotlight search and resolved at the same time. Hope this helps!

Dec 14, 2020 7:51 PM in response to ruchira918

I have the exact same issue on my MacBook Pro 16... and as far I see this is only affecting the same model, MacBook Pro 16 2019.... I tried everything and the system ask me to log in again an again and again... its painful... I tried refreshing my keychain, logging out from my Apple ID and iCloud accounts... restarting and shutting down... nothing worked, I was hoping that the issue was fixed with todays Big Sur update but nope..... I can't use my iMessage at all... but on my iPad Pro is working fine...

Dec 15, 2020 6:04 AM in response to ruchira918

I have had repeated issues since installing Big Sur (and I am on a third reinstall now -- one being done with Apple Support). The most prevalent problem is related to iMessage and iCloud credential authentication (though I've also had issues with Safari, etc.) Last week, I was on the phone with Apple for more than 2 hours because I couldn't make any changes to preferences for iMessage because of a credential authentication issue. The reinstall temporarily fixed it, but I was on the phone with them again yesterday for the same problem. They have scheduled me for an in-store visit. I was optimistic that the overnight update would address this issue, but...no.


And...I have a 2017 MacBook Air.

Dec 21, 2020 4:58 PM in response to Sorrythatailias

I had a similar problem: new Big Sur computer, not an upgraded one, and two SMS/green messages not going out from the Messages app on the new Mac. In searching for a solution this page was one of the first threads I found. Before I tried some of the involved steps others tried here, I found what seems to have been the solution for me on another web page (comment by Catalin Baciu) and it turned out to be SUPER-SIMPLE! I'll quote their solution here:


"Looks like text message forwarding was disabled on my iPhone.


On your iPhone, go to Settings > Messages > Text Message Forwarding and make sure your Mac is an enabled device in this list.

Restarting the Messages app on your Mac might be required for this fix to work."


As soon as I found the "Text Message Forwarding" the problem (for me, at least) was immediately apparent. I had 3 devices listed, and only two were enabled, and the new Mac was listed but not enabled. One tap to enable it and suddenly the two messages I'd tried to send out were able to go!


Hope this helps others.

Dec 22, 2020 6:05 AM in response to ruchira918

I had the same problem on my MacBook Pro 16".

I tried almost anything I found on the different forums. The only viable solution for me was contacting official Apple support. They stated that my number and ID were marked as spam (however, iMessage worked perfectly on my iPhone). They tweaked something on their side and I was able to log into iMessage just in seconds.

I hope, this will help you out.


Dec 26, 2020 11:06 AM in response to krissia1

The solution suggested is listed above in previous thread. However, i continued to have intermittent problems after my suggestion, and trying others. Here is something i tried yesterday and it seems to be working so far:

Under iMessage preferences, go to the second tab "@messages" settings; at the bottom, select to start all conversations from your mobile phone number and check the box with your mobile #, in the middle section "You can be reached for messages at."

Then uncheck everything >> so there are no boxes checked for any email addresses to receive texting on, the icloud and sync are also unchecked/greyed out. Now you should see a greyed out option for your mobile number at the bottom and in the middle. Now sign out and sign back in.

For whatever reason, this seems to be working for me thus far.


Good luck, and Happy Holidays!

iMessage not working on Big Sur

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