My Apple ID won't sign into iMessage or FaceTime

Question

My Apple ID won't sign into iMessage or FaceTime

My personal Apple ID won't sign into iMessage or FaceTime. I have managed to sign in with my works Apple ID, however when I try sign in with my personal Apple ID it comes up with the following error - "iMessage Activation failed"

There are obviously more features available when your Apple ID and iMessage account are the same, including phone calls on multiple devices, and adding your photo to your iMessage account.

I have tried all the solutions I have found online, and nothing has worked so far.

iPhone 7 Plus, iOS 14

Posted on Nov 12, 2020 10:16 PM

Reply

Answer 1

Ingo2711

Level 10

80,025 points

Nov 13, 2020 2:30 AM in response to AccessibleChelsea

Has the device been set up with your work Apple ID?

As far as I remember, you can only use the Apple ID, which has been used to set up the device, to be registered with iMessage and FaceTime.

But, in Settings/Send & Receive/ for those apps, you can add another phone number or mail address to be reached on that device.

Reply

Answer 2

Ingo2711

Level 10

80,025 points

Nov 13, 2020 2:43 AM in response to AccessibleChelsea

Setting it back to factory settings will allow you, to set it up with the correct Apple ID, which will be added automatically to all Apple Services on the iPhone after that.

Restore your iPhone, iPad, or iPod to factory settings - Apple Support

If the phone is still protected by the Activation Lock from the Apple ID from work, you'll have to deactivate it before you start:

How to remove Activation Lock - Apple Support

Reply