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I’m trying to update my MacBook Pro 13 from Catalina to Big Sur..... I am unable to update as it says “an error occurred applying the software update”. I had taken a time machine backup... it doesn’t show up right now! Is there anything I can do? It’s urgent.... I am a student and need to be attending class using my laptop
We had a similar problem with my wife's iMac (21.5" 4K). Some error, undefined, was reported and the computer kept booting to the slash circle.
So yes, first thing, do the Cmd-R boot, then open Disk Utilities and run Disk First Aid to clear up any potential problems.
Quit then go to the install screen and Big Sur should be a choice. Also make certain your drive is showing.
What I think happens sometimes is that the installer gets interrupted or corrupted and then the computer is left in an unstable state.
Did it get solved??? Cuz i have exactly the same issue idk what to do and i have online school tomorrow im panicking
All my data was there and the reinstall went smooth.
No, no data was lost. It booted up and was all good to go. Everything was there!
I have exactly the same problem where the mouse cursor is stuck, and screen looks exactly like the photo you posted - how did you resolve it?
That's great. Glad to help.
I was wondering if your cursor ever started working again? I’m in the same boat. Finally got my computer to reboot and am at the same screen with my cursor frozen in the left upper corner
Sorry, I have spent hours on the phone to apple support and they couldn’t resolve it, so now have to take my Mac to a store
Go figure I don’t even have an Apple store near me 🤦🏻♀️ Ugh I hate this update.
Sorry to hear. The closest Apple store is 45 minutes from me and it is always jammed. An Appt. is a must. Thankfully they do software repairs for free. Good luck.
I had the frozen cursor too. It wasn’t until I got into the menu to reinstall that it went away. But yes, I had it over and over until I got into the utility menu.
How’d you manage to get into your utility menu with a frozen mouse??? My cursor/mouse is still frozen. Closest apple store is like 4 hours away from me I believe.
Command + R Just start pressing that over and over and it reboots and it will get you into the menu.
Thank you. This helped me. I did a disk utility on all the volumes before re-attempting the Big Sur download and install.
Glad it worked out. Great news. Be well.
Same thing is happening to me it’s saying my password is incorrect when it is not, did you find a fix for this?
an error occurred applying the software update
