None of the search works in Big Sur Mail.app

Hi,

To me Big Sur Mail.app is next to useless as none of the search, nor smart mailbox works at all.

I upgraded then immediately noticed that none of my smart mailbox worked, they displayed a correct (?) number of unread message, but clicking on them, just makes the number disappear, and show no message at all, like if it were empty.

Then I tried searches, I took the eMail address of a colleague and it returned 2 results, after a long "Searching…" message occurred.


I rebuilt my spotlight index, then deleted all envelope files, then rebuild the database. No dice.


I even deleted the whole /Library/Mail folder, and after all my iMap mails were downloaded, still same issue.


I'm using a Google Gsuite email imap account, and an iCloud one, same issue

Posted on Nov 13, 2020 6:38 AM

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Posted on Mar 19, 2021 10:10 AM

I'm not sure if you have seen the posts but people have figured out its an issue with the process "corespotlightd" and the behavior starts if second (or third...) user has logged in and logged off on this same computer. To get search working again you need to restart this process, rebooting will do this, but an easier way is to open Activity Monitor, then search for this process under CPU, select it and click the X button at the top of the window and select quit. It will immediately restart and search should start working again (until a second user logs off again). This is much easier then rebooting, hope it helps.

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89 replies

Mar 11, 2021 11:50 PM in response to trwarren239

There is a corespotlightd for each logged in user, you can see on the right of the window which user is the owner of each process. And now I run all day with two processes running, fast switching between users and never logging off, and Mail search works. If by mistake I log off of one user the bug happens !


What I see is that Mail search works even when I have two corespotlightd processes running (it happens because I fast switch between users, so both users are logged in and each users has is own corespotlightd process). Now if one user logs off, I see only one process and mail search is broken.


The only time where I see two processes and Mail search is broken, is when a third user has logged off: then the two processes are impacted, and they will both need to be force killed.

Dec 8, 2020 10:45 PM in response to Glitchtracker

I have been having this issue on my MacBook Pro after upgrading to Big Sur. I now just bought a brand MacBook Air. Set it up fresh (not copying, transferring or migrating anything). Exactly the same issue (search only working temporarily if I reboot after opening Mail with shift, but then very quickly reverts again to not working). Easily reproducible.


This is core functionality of an OS that needs to be fixed ASAP as it destroys productivity of the product.

Dec 10, 2020 7:38 AM in response to Glitchtracker

It is the worst single Apple software problem I have experienced in nearly 20 years of OS X - macOS use. Sometimes - rarely, Mail search with Big Sur on my iMac works. Usually not. Something has gone horribly wrong and Apple is SILENT about this issue affecting a LOT of us. My sense is that the indexing is really broken. Especially for us that have large mailboxes and are storing our mail in the cloud. I wonder if a re-indexing operation with the Big Sur downgrade <sic> is taking insane amounts of time to complete with inconsistent or limited connections to the cloud or if changes in Apple's cloud infrastructure are somehow involved. It's a black box.

Jan 12, 2021 3:44 AM in response to Glitchtracker

Despite Rebuilding, erasing reconstruction of my spotlight index ad noseam, I noticed that my spotlight can't launch Apple's application that are in Utility subfolder either, for instance with command-space (to invoke spotlight search box) I can't find and hence launch my keychain, or terminal


So I guess the whole spotlight thing is a mess in Big Sur


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None of the search works in Big Sur Mail.app

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