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None of the search works in Big Sur Mail.app

Hi,

To me Big Sur Mail.app is next to useless as none of the search, nor smart mailbox works at all.

I upgraded then immediately noticed that none of my smart mailbox worked, they displayed a correct (?) number of unread message, but clicking on them, just makes the number disappear, and show no message at all, like if it were empty.

Then I tried searches, I took the eMail address of a colleague and it returned 2 results, after a long "Searching…" message occurred.


I rebuilt my spotlight index, then deleted all envelope files, then rebuild the database. No dice.


I even deleted the whole /Library/Mail folder, and after all my iMap mails were downloaded, still same issue.


I'm using a Google Gsuite email imap account, and an iCloud one, same issue

Posted on Nov 13, 2020 6:38 AM

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Question marked as Top-ranking reply

Posted on Nov 13, 2020 9:48 AM

Same issue, search fails every time. No results for any search.


Searching by sender, subject, all terms fails to produce even one result. Had to go to web iCloud interface to find messages from this week.


Come on Apple. Where is the excellence?

Similar questions

89 replies

Nov 27, 2020 6:43 AM in response to Henrik Carlsson

The Catalina fix worked for me and carried on working. However, because of another issue with photos I did a clean reload of Big Sur 11.01.1 and did not import previous settings from Time Machine but began again, simply importing external apps, photos, documents, etc. from Time Machine.

The search function in Mail is still working OK, and very quickly. This in on a 3 month old MacBook Air 13".

I wouldn't recommend a full, clean reload as it's time-consuming, but if people are desperate.....?


Nov 29, 2020 8:56 AM in response to superjet

Well, I may have jumped the gun, but found something interesting. Search seems to work fine until I switch to a different account on the same mac. When I switch back to my admin account the search is then broken again including smart mailboxes. Rebooting seems too get functionality back, but we already have see that behavior...


Dec 8, 2020 10:45 PM in response to Glitchtracker

I have been having this issue on my MacBook Pro after upgrading to Big Sur. I now just bought a brand MacBook Air. Set it up fresh (not copying, transferring or migrating anything). Exactly the same issue (search only working temporarily if I reboot after opening Mail with shift, but then very quickly reverts again to not working). Easily reproducible.


This is core functionality of an OS that needs to be fixed ASAP as it destroys productivity of the product.

Dec 10, 2020 7:38 AM in response to Glitchtracker

It is the worst single Apple software problem I have experienced in nearly 20 years of OS X - macOS use. Sometimes - rarely, Mail search with Big Sur on my iMac works. Usually not. Something has gone horribly wrong and Apple is SILENT about this issue affecting a LOT of us. My sense is that the indexing is really broken. Especially for us that have large mailboxes and are storing our mail in the cloud. I wonder if a re-indexing operation with the Big Sur downgrade <sic> is taking insane amounts of time to complete with inconsistent or limited connections to the cloud or if changes in Apple's cloud infrastructure are somehow involved. It's a black box.

Dec 13, 2020 3:07 PM in response to Glitchtracker

I have this problem too, for both Mail and Notes the search function does not work. ) results come up.


However it started to work yesterday (12/12/20), for some reason. Nothing I did, I assumed it was some sort of indexing issues that took a long time (I installed Big Sur a few days after it was released) and was now resolved.


But now today its not working again. Returns 0 results. What. is going on?

None of the search works in Big Sur Mail.app

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