Cannot access my free Apple Music via ee plan

Just got 12 pro max via we with full works bundle arcade and TV subs have come in fine . Apple Music is not working. Won’t validate via EE . I have tried EE and they have said it is not a fault their end . Please advise

Posted on Nov 13, 2020 6:56 AM

Similar questions

Tesla Apple Music integration In the last Tesla software update, Apple Music integration has been added. However explicit content cannot be played although I have it allowed on every device of mine and even on Apple Music website. Anyone has any idea how to toggle explicit content filtering off?
9273 22
Apple Music Android no longer casts to Google Home Devices I have set Apple Music up as my default music provider on my Google Home. Up until recently, everything worked fine but then I couldn't get any music to play by either voice command or casting. I removed Apple Music from my home and re-linked and set to default music provider again. This enabled me to be able to use voice commands to play music again but I am still unable to cast from my phone. I click the cast button, select the speaker, it beeps and then.. nothing! I've just confirmed that I am able to cast Spotify and Google Podcasts with no issues, so the problem is limited to Apple Music only. Please don't make me switch back to Spotify!
13624 15
Some songs not downloading in lossless quality in Apple Music for iPhone I just noticed that some of the songs that I downloaded in my library aren't downloaded in lossless quality even though I have lossless downloads turned on. When I erase these songs from my library and stream them using internet they play in lossless quality, and the difference when listening to them is pretty noticeable. I've tried downloading these songs again after deleting them and being able to stream them with lossless audio, but they downloaded in bad quality again. Why is this happening? (In the first picture, a downloaded song, the lossless badge is missing. In the second pictured, the same song being streamed with wi-fi, showing the lossless badge)
9252 7

1 reply

jdo_apple

Community Specialist

Nov 19, 2020 1:12 PM in response to Clem-B-Fandango

Hello Clem-B-Fandango,

Thanks for that info and for choosing the Apple Support Communities. If we understand correctly, you are unable to use Apple Music through the offer from your carrier. To help with this, please follow the relevant steps from this Apple resource on this situation, and then contact Apple directly if you need any further assistance.

About joining Apple Music through your mobile phone service provider

Get Support

Cheers!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Cannot access my free Apple Music via ee plan

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up