iCloud tabs not syncing/working

iCloud Tabs has stopped working on all of my devices

iCloud Tabs isn't working on any of my devices. I can't see them from my MacBook Pro (macOS Catalina), nor from my iPhone X (running 14.2). I have quadruple checked and iCloud is on and Safari is checked and everything is correct on each device. It was working fine up until I noticed the issued several days ago. I haven't changed any settings or behaviors or changed any features, but for whatever reason it isn't working anymore. And if it does, my computer shows iPhone tabs from the day before and not current tabs and my phone doesn't show my computer tabs at all anymore. Although it's small, it's a feature of iCloud that I use quite often and it's a nuisance to have it not working properly.


I followed all suggestions on forums and articles to turn off iCloud, turn off Safari, etc. on each device and turn it back on but still nothing. I've restarted and rebooted a plethora of times and it's still the same issue. Does anyone have any insights on what could be causing this issue and how to fix it?

Posted on Nov 13, 2020 7:09 AM

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Posted on Jan 24, 2021 5:01 PM

I know it sure is frustrating. If you call Apple, it is free to talk with an advisor. I worked with a senior advisor, told them the steps I already did. We ran through some more steps and I ended up having to send my diagnostics to their engineers. It took a few days (the engineers work via email only), but they did get mine working. With that being said it took a lot of time and caused heaps of frustration. I made two appointments Apple certified repair locations and they both said it had to do with Apple iCloud servers. So I don’t think you can do anything to fix it, if you already ran through the steps. I think they have to fix it at their end. I had three Apple devices not working. They asked me to clear my device and start again. I refused to do that because there was no way three devices were not working correctly. Also, one of my devices was brand new. I also had an Apple location removed the newest iOS I just put on and replace again, just to see if they could fix it. They could not help me. I’m just trying to save you some time. This is what finally ended up working for me. I hope this helps.

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229 replies

Nov 21, 2020 5:05 AM in response to cng1990

I can't decide whether to be happy that I was not the only one to suffer from this, or to facepalm at the very thing happening to people in the first place...


Anyways, I also tried everything to fix my iPhone Xs MAX and iPad Pro (1) combo starting about 16 hours ago from writing this, and like @(Bernard Desgagné) said, it seemed to be gone until I found out 8 hours later that it does update, in an outrageous time lag...!


So after some help from the local Apple help phone service, I tried the following recommended steps in order;


1) turning Safari exempt from my iCloud connection temporarily,

2) blowing up all my cookies and web data for Safari,

3) resetting network settings (+ the automated reboot)


...as of writing this now, the iCloud tabs are gone again. Who knows, maybe it would update hours later? (sarcasm)

Nov 23, 2020 5:54 PM in response to cng1990

Bump. Had the same issue just today.


Using iMac 2019 27" w/ Big Sur and iPhone 12 mini w/ iOS 14.2.1.

Was working just fine earlier today, but after I unchecked the "iCloud Tabs" checkbox once on my iMac, it just disappeared completely(no any option and checkbox in Safari app) and not showing ever again.


Have tried toggling "Safari" option bar on/off in the iCloud tab on both my iMac and iPhone.

Also tried sign out/sign in my Apple ID and iCloud account on both devices.

Neither of above worked.


Hopefully, Apple would fix this soon :(

Nov 25, 2020 2:33 PM in response to cng1990

Same here BUT they were working with Big Sur (upgrade from Catalina) and new iPhone 12 until a few days ago. Had general iCloud and even Finder challenges and sent all of it to Apple Engineering. Right now I have no tabs in Safari Mac despite signing in/out of iCloud, turning off Safari iCloud sync (it takes 2 clicks now to get it to turn on). There must be some bug.

Dec 3, 2020 6:29 AM in response to cng1990

Just to let people know - I too have the issue and spoke to an Apple Tech this morning after two Chats last night,

Like most of you I have toggled safari on and off, restarted devices, signed in and out of iCloud, tested in Safe mode - all to no avail. Like some, this morning I woke up and Tabs on my iPad were there, but out of date, from before I upgraded to Big Sur, but the moment I went to the MacBook and opened safari, they disappeared. Tabs on my iPhone are correctly showing pages I opened on my iPad - and no tabs whatsoever show up on my MacBook. The one thing I did discover through the chat is that if I open the history on my MacBook, tabs I have open on my phone and iPad ARE listed. (Photos and music are syncing and bookmarks are also syncing. However:

TL; DR - the tech told me after a lot of troubleshooting and doing a Screen Share that I/we are not alone, it is a known issue and they are working on a fix. He said to keep checking for updates. The one weird thing is that when he looked at my iCloud info, it was showing tabs from 2019 - but none that are active today. He said it's something to do with the way the new Safari is passing Tab info to iCloud. Weirdly it's all fine for my husband on the same network with an iMac, iPhone 11 Pro and iPad Air. I have an iPhone SE 2020, MacBook and iPad mini. I think all we can do is wait - I feel better knowing that they have acknowledged it's a problem.

Dec 9, 2020 1:39 AM in response to cng1990

I'm facing very similar issues using iCloud Tabs. But it's kind of weird on my side. Running a MacBookPro (Big Sur) and iPhone 7 (iOS14.2) iCloud Tabs do appear only within certain networks. At home is does not work at all. Neither creating a hot spot WLAN with my iPhone nor using my router's WLAN. In the office everything is fine both using Hotspot WLAN and using office WLAN. I have tested to create new Favorites in Safari. They do appear on all devices after some seconds in all configurations (Home WLAN, HotSpot, Office WLAN). So it seems to be an iCloud Tab issue only! iCloud Sync does work at least for favorites.

Any ideas?

Dec 17, 2020 5:08 AM in response to Bernard Desgagné

And I have tried all of the steps. I’ve even restored my iPhone recently for another issue and that didn’t help. Most of the time my devices don’t show any tabs open on other devices. Or if they do show some, they are from a few days before.


I tried calling Apple on this issue yesterday and was put on hold. After about 10 minutes I was disconnected and they never bothered to cal me back 😡

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iCloud tabs not syncing/working

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