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MacBook Pro bricked after failed Big Sur update 😵 ⚰️

Hi Guys and Gals.


I saw that there was an update to Big Sur today so clicked update. It all downloaded fine and I clicked all the items to go ahead. It said it'd be a while so i stepped away from the computer. When i returned the screen was black - no status bar, no nothing, but I could tell the LED was on. Nothing would wake it up so I eventually held the power button to force a shutdown.


Now it won't boot. Tried SMC, PRAM, holding shift, option keys, recovery mode etc etc. Tried all many many times.


The only thing that happens is the LED for the screen turns on. So i can see it's slightly lit black, and the apple logo on the outside of the screen is lit up.


An automatic Catalina update destroyed my dads iMac a month or two back - resulting in a new SSD and a cracked screen from opening it up. And now my MacBook Pro (A1502) is now dead?? What's the deal?


At least it would boot into recovery mode - this one won't even get to the loading bar, or chime when i'm trying to reset the PRAM!


Any ideas? I've done everything I know to do. It was working just fine before the update, and now i'm kicking myself. Cant even do a restore from my backup!


😰



[Edited by Moderator]

MacBook Pro 15″, macOS 10.12

Posted on Nov 13, 2020 7:32 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 13, 2020 7:39 AM

nuoptik wrote:

Hi Guys and Gals.

I saw that there was an update to Big Sur today so clicked update. It all downloaded fine and I clicked all the items to go ahead. It said it'd be a while so i stepped away from the computer. When i returned the screen was black - no status bar, no nothing, but I could tell the LED was on. Nothing would wake it up so I eventually held the power button to force a shutdown.



Sounds like you shut down will the install was still in progress...


How to reinstall macOS from macOS Recovery - https://support.apple.com/en-us/HT204904



Restore from back up


Similar questions

450 replies

Nov 16, 2020 6:48 AM in response to Andrii Hlukhanyk

Maybe is just a matter of fact that many people is using SD cards to have a bit more storage since HDD and SSD Macbook capacity has being ridiculous since ever... I don’t see this relevant for what is about the update. For me, now, what is crucial is if I can continue to trust Apple or not. My MBP is bricked and I have Genius Bar appointment tomorrow. Keeping me as customer or not will depend on tomorrows answers from Apple Service... If I have to pay 1 dollar/euro I will stop buying Apple laptops. Live is like that!!! We’ll see...

Nov 16, 2020 6:58 AM in response to Viguri

Could you write here about your visit to Genius Bar and solving the problem? I think many users will be very grateful to you if you leave here your impressions of visiting Genius Bar. Maybe you can share what they advised you and what you can do at home with MBPs to bring them back to life!


Unfortunately, some people will not be able to visit Genius Bar soon (perhaps until the end of quarantine restrictions and the return of the possibility of flights to other countries). 😔

Nov 16, 2020 7:25 AM in response to Andrii Hlukhanyk

I have a Genius Bar appointment today, they called me to discuss the device symptoms beforehand and from the sounds of it the news of this issue hasn’t reached the engineers in stores yet. So they couldn’t tell me whether I would need to pay should there be any hardware issues caused by updating as others have pointed out. I’m hoping it’s just a case of re-installing the OS using their external recovery tools but I will provide updates as they come.

Nov 16, 2020 9:57 AM in response to nuoptik

Yesterday I tried to update my wife's September 2014 MacBook Pro with Big Sur. Download went fine and installation began. Shortly after accepting the agreement system began the installation and then went to a black screen and became unresponsive. After waiting hours for some indication of life, I contacted Apple support and was guided through all possible steps to bring the mac back. Nothing worked, support said they'd get back to me.... ☹️☹️😡🧱🧱

Nov 16, 2020 10:12 AM in response to nuoptik

Same here.

MB pro 13" late 2013

SD Card inserted while Updating.

Bricked with black Screen.


But...as there are a lot of Postings with the IO Card Error the Apple Moderators began ti delete those Postings.

Looks like Apple will not read about there own Error!!!!


They offer automatic updates for there Systems, my MacBook did so..and now there is this big mess.

thought about buying an new MacBook but now i think about getting rid of my Ipads, Iphones, Watches and some other Apple Hardware....i´m very very angry about what is going on here




[Edited by Moderator]

Nov 16, 2020 2:47 PM in response to nuoptik

I've had the exact issue - MacBook Pro 13" mid-2014 in perfect operating condition. It was bricked by the installation, with a black screen. I was on the phone with Apple and tried a long list of key combinations trying to get some sort of response from the computer, with no effect. The only way I can tell whether the computer powers on and off is by checking for the lighted Apple design on the lid. No chime, no nothing. I dropped it off at an Apple store today, per their instructions. 'Hope they can get it back, but they are saying they might not even be able to get parts, and so far aren't agreeing to cover the repair. Something is wrong with this installation! (BTW, both of our 2019 MacBook pros sailed through the installation).

Nov 16, 2020 3:10 PM in response to nuoptik

I had same problem with my mid 2014 MacBook Pro. Installed big sur and got unresponsive grey screen during reboot. I turned it off and back on multiple times, and eventually it resumed rebooting. Then after a few minutes went blank grey again. Kept turning it off and on. Eventually it rebooted with big sur installed and working fine. Thank goodness. I was sweating it for a while.

Nov 16, 2020 4:09 PM in response to Dana Higbee

Just found out that Big Sur destroyed my 13 inch MacBook Pro mid 2014. The apple store said that they would have to replace the logic board for $500. But, it was working perfectly prior to attempting the Big Sur update. I’m heartbroken and bummed that Apple won’t stand behind this update. I wish I’d left it alone.


Forbes is covering this problem:

https://apple.news/AMqdC2p4zT5S2D-TvZU78TA


Nov 16, 2020 6:19 PM in response to nuoptik

Hey every one, my Mac Book Pro all the bells and whistles took four hours to down load Big Sur, next day there was at minium another 1-2 hours of application updates for Pages, Numbers etc ... it was hard looking at the black screen and not sufferinf a full blown anxiety attack and wanting to shut it down and re boot, after awhile, when I moved mouse over screen it gave me an occasional view of a clock indicating down load time left .... so, as difficult as it is to be patient, try ... apparently Apples servers are inundated with others looking to update ... now, two days later, my email (Yahoo and Apple) is !@#$% and waiting for resolve ...Big Sur update freezes email with every attempt to send or input a contact name. Apples spinning beach ball of doom freezes sytstem.

MacBook Pro bricked after failed Big Sur update 😵 ⚰️

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