Blue keyboard connection issues (MacBook Air 2020)

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Blue keyboard connection issues (MacBook Air 2020)

I have a relatively new MacBook Air and it is not connecting to my bluetooth keyboard. It can see that the keyboard is there, but every time I try to connect it says the connection failed. I had an Amazon bluetooth keyboard originally that was working, but it stopped pairing. That was pretty old (4 years?) so I ordered a new one thinking the keyboard may have been the issue, but I am having the same problem. I tried restarting the computer, as well as turning the bluetooth off and back on. Any other advice?

MacBook Air 13″, macOS 10.15

Posted on Nov 13, 2020 8:43 AM

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Answer 1

Jeff_W.

Community Specialist

Nov 19, 2020 3:14 PM in response to zoe_sb

Hi zoe_sb,

Thanks for reaching out to us for assistance. We understand that your Bluetooth keyboard isn't connecting successfully with your Mac. It's our pleasure to help out.

Based on your description, you'll definitely want to give the steps here a try: If your Apple wireless mouse, keyboard, or trackpad isn't working with your Mac as expected

Keep us posted!

Have a great day.

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Blue keyboard connection issues (MacBook Air 2020)

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