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Hi, all. I have just updated to Big Sur and Pages will not open my old Pages documents. Pages will open and create a new document, but it will not open documents created in Catalina -- UGH!!! I found a way around it for the moment, until they make an update. I share the old document by sending it to email, then open the email attachment, copy it, and paste it into a new Pages document. I hope they put out a new Pages update soon that fixes this bug!
Did you clean the caches in ˜/Library/Caches as explained here
https://discussions.apple.com/thread/252035709?answerId=253882551022#253882551022
?
Please, try this:
If the app crashes again, please post here the full errors page
Yes, I'm on the latest update of Pages, and now it is not opening AT ALL! Crashing upon opening, even without trying to open an old document. Numbers is also crashing, and it will also not work by trying to share as an email attachment.
It sounds as if you found a solution, but be careful, folks -- the following is from Apple: I'll still wait for them to solve the problem until I'm in dire need! I surely would hate to mess up Mail, Calendars, Contacts, etc., etc., because that would be a nightmare. Check further about the consequences of turning off iCloud and see if it is worth it! I'm just sayin' ...
"When you turn off an iCloud feature on a device, information stored only in iCloud for that feature is no longer available on the device. If you turn off Mail, Contacts, Calendars, Notes, Reminders, or iCloud Photos on just one device, you can still view and change your information on iCloud.com and on another device you set up for that feature.
Sometimes when you turn off an iCloud feature on a device, you can choose to keep a copy of the feature’s information on that device. The copied information isn’t kept in sync with iCloud. If you turn off Mail, Contacts, Calendars, and Tasks in iCloud for Windows on a Windows computer, information stored in iCloud remains available in Microsoft Outlook, but it isn’t kept up to date with your other devices.
Before you turn off a particular feature on all of your devices, or before turning off iCloud completely, you can make a copy of the information you keep in iCloud on your computer. If you want to delete information and backups stored in iCloud, learn how to manage your iCloud storage."
I had the same problem and this is a solution given by @AppleSupport on Twitter.
It worked for me :
It should work !
The problem seems to be “iCloud related”, so I found a couple of solutions that work:
The second option will delete your file from your HD, so it's a good idea act in this way:
I had this very same issue in Big Sur and have just figured it out. Hopefully this can work for you and others if the email thing doesn't help.
I too had a full I cloud storage and was attempting to open a document from there which was causing my pages app to crash. I tried clearing up some room in storage but that did nothing (except reveal how much useless crap I had kept this whole time).
When iCloud storage is full, your mac will save documents locally that would've otherwise been saved in that iCloud volume.
Try the following steps:
Thanks, Viking -- The old Pages document is there because I can view it in Quick Look, but I cannot copy what is there. I have to enlarge it and retype it, but Pages isn't even opening now. Perhaps Text Edit will work for a bit, but I surely hope that we can recover and open old Pages documents, or we are all in for a lot of work!
Barbara,
I just opened a Pages document created by v6.2, with Pages v10.3.5 and made changes before saving it. I can reopen it just fine. Are you attempting to open documents created by Pages '09, earlier, or later?
I'm attempting to open pages documents created with the latest Pages update, but don't forget that Pages is crashing without even trying to open a document -- it crashes before you get to open or create anything! In fact, Pages gave me trouble with its latest update, before updating to Big Sur, but the problem seemed to clear up by itself.
Unless you have deactived certain fonts that Pages requires (that will crash it pronto), you might consider holding the shift-key before launching it, right after it crashes or hangs. This prevents the previous application state from reloading, which would trigger another crash.
I have not deactivated any fonts -- I will give your suggestion a try! Thanks. Tried it, but it would not open. It flashed on the screen, as if it was about to open, but then...nothing...it did not open.
i have this problem too. I have deactivated all user fonts. I can create new documents in pages, but any old ones I try to open immediately crash the program. For both pages and numbers. keynote seems to be okay
Hi, I had the same problem. What you can do to bypass the problem is send the pages document via email to yourself, then open the attachment from your email (you don't even need to send the email just click on the attachment once its uploaded). Just for peace of mind I would recommend copying and pasting the existing text into a new pages document to make sure you don't lose anything.
hope this helps.
Thanks a bunch -- I'll give it a shot and let everyone know! No, this didn't work for me -- Numbers and Pages both crashed while trying to open documents stored on external disc drives and not on iCloud...phooey!
Dear AlchemyLab -- Not to question your solution, but I'm a bit skeptical about trashing ALL of the folders in Library/Caches (WOW!) and would rather wait for Apple to fix the problem. I actually don't even have a cache folder for Pages or Numbers, just a document of some sort in the Caches folder/file -- but I have been told in this forum that not every software program has a cache folder. Thanks!
Pages not opening documents in Big Sur
