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Hi, all. I have just updated to Big Sur and Pages will not open my old Pages documents. Pages will open and create a new document, but it will not open documents created in Catalina -- UGH!!! I found a way around it for the moment, until they make an update. I share the old document by sending it to email, then open the email attachment, copy it, and paste it into a new Pages document. I hope they put out a new Pages update soon that fixes this bug!
I think there's a little misunderstanding: I'm talking about the Caches folder in the Library folder in your home folder, NOT the /Library or /System/Library.
Anyway, you can wait Apple to solve the bug if you don't have urgency
Dear AlchemyLab -- No misunderstanding; we're talking about the same Cache's folder, but I don't want to completely empty it and remove the caches from all of the other applications. I have many Adobe Photoshop, InDesign, Bridge caches, maps, Corel, etc., that I don't want to trash, even if the files can be rebuilt. I'm not an expert on caches, but I just don't trust trashing everything from every application???? I'll just wait to see what Apple does before I do anything that drastic! Thanks.
I can’t seem to open any old pages documents after the update either. I can see them, but when I click on the it just says “downloading” and never does, even after several minutes. How do we access old, vital documents?!
Just finishing up with land-line Apple Support. We found a work around where we duplicated the original Pages file. The duplicate opens normally. There seems to be an issue with iCloud and Pages.
Cheers
Dear Snarl123 -- Just tried it, but it didn't work for me -- Pages crashed immediately when trying to open the duplicate. I then moved the duplicate to an external disk drive and tried to open it from that source, but Pages immediately crashed again -- sorry!!! Not working for me, Apple Support!
I have exactly the same problem. Pages crashes when trying to open documents saved out in a previous version.
I got around this by copying the file to my downloads folder, it opened fine from there. An issue with folders with iCloud back-up support?
Hey Barbara, I've been reading this conversation of yours and other users for the past four days now, and I've got your exact SAME problem but haven't managed to solve it. I'm refreshing the replies under your question everyday now, but will only follow what you say haha :)
I feel skeptical too about deleting everything in my Caches folder (even because I don't have that much of experience on a Mac)...
I've tried EVERYTHING to get my iWork apps back working again, but I guess there must be just a tiny easter-egg in the 'initialisation of the app'...
Hopefully Apple manage to solve this error in the coming day or two... it's annoying that you can't be able to use these essential apps on your computer!
I'll be following your advice, from Italy :)
Hi, Beneholley -- what I have been doing is right-clicking on an existing Pages or Numbers file and choosing the Quick Look option. It opens the file so that you can read and refer to it, but it will not allow you to copy or edit it in any way. You can zoom in on the file to make it more readable. I have been using Text Edit until they get the bug fixed, which I hope will be soon, and at least Text Edit is giving me an option, although it is not as sophisticated as Pages -- as for Numbers files not opening, you can see them under the Quick Look option, but you can't do much with them in Text Edit. HAVE A GREAT DAY!
Mine opens documents without a problem, but the Open Recents options fails and reports the file doesn't exist. I can use the Open command to open the file, though.
The Numbers program is working fine with Open Recent. My problem is only with Pages.
I have all the latest updates as of 17 Nov 2020.
Dear All -- I'm wondering if results depend upon how old our respective computers are. I have always kept up with the latest updates, etc., but I'm working on an iMac Retina 5K from late 2014, so perhaps we don't all experience the same bugs or solutions -- I'm just sayin'...
As I said, it's something related to iCloud sync and I suggest to keep sync active to avoid data loss
Anyway, it's really strange that if you copy a file to an external disc (outside the action range of iCloud sync) and you open that file, Pages crashes anyway.
Can you please share the full error code when it happens?
How about this?? If you need more, I can post more.
Process: Pages [1162]
Path: /Applications/Pages.app/Contents/MacOS/Pages
Identifier: com.apple.iWork.Pages
Version: 10.3.5 (7029.5.5)
Build Info: Pages-7029005005000000~2 (1A10)
App Item ID: 409201541
App External ID: 839050932
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Pages [1162]
User ID: 501
Date/Time: 2020-11-18 08:45:48.629 -0600
OS Version: macOS 11.0.1 (20B29)
Report Version: 12
Anonymous UUID: 26D00680-83CC-2194-E93C-3C0DBBD33D2F
Sleep/Wake UUID: 40442972-4A6C-4590-8729-27F671CBB10C
Time Awake Since Boot: 4100 seconds
Time Since Wake: 2300 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Termination Signal: Illegal instruction: 4
Termination Reason: Namespace SIGNAL, Code 0x4
Terminating Process: exc handler [1162]
Application Specific Information:
Crashing on exception: -[NSPopover showRelativeToRect:ofView:preferredEdge:]: view
has no window. You must supply a view in a window.
Application Specific Backtrace 1:
0 CoreFoundation 0x00007fff204906af __exceptionPreprocess + 242
1 libobjc.A.dylib 0x00007fff201c83c9 objc_exception_throw + 48
2 CoreFoundation 0x00007fff20490513 +[NSException raise:format:] +
189
3 AppKit 0x00007fff22f68bfd -[NSPopover
showRelativeToRect:ofView:preferredEdge:] + 231
4 AppKit 0x00007fff236c9e26 -[NSDocumentAutosaveButton
_showAlertPopoverIgnoringRecentEvents:] + 301
5 AppKit 0x00007fff235127b9 -[NSToolbarTitleView
_updateTitleProperties:] + 1089
6 CoreFoundation 0x00007fff2040bfdc
__CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
7 CoreFoundation 0x00007fff204a789b
___CFXRegistrationPost_block_invoke + 49
8 CoreFoundation 0x00007fff204a780f _CFXRegistrationPost + 454
9 CoreFoundation 0x00007fff203dcbce _CFXNotificationPost + 723
10 Foundation 0x00007fff21148abe -[NSNotificationCenter
postNotificationName:object:userInfo:] + 59
11 AppKit 0x00007fff23368b40 -[NSWindowTitleController
_propertiesChanged:] + 147
12 AppKit 0x00007fff231a0aff -[NSDocument
_updateWindowControllersWithNonModalError:] + 205
13 AppKit 0x00007fff231a0d5b -[NSDocument _setNonModalErrors:]
+ 256
14 AppKit 0x00007fff231a0f9e -[NSDocument _addNonModalError:]
+ 553
15 AppKit 0x00007fff231912c6 __52-[NSDocument
_updateUbiquitousStatusWithAttributes:]_block_invoke + 167
16 AppKit 0x00007fff231a97b7
___NSMainRunLoopPerformBlockInModes_block_invoke + 25
17 CoreFoundation 0x00007fff20416592
__CFRUNLOOP_IS_CALLING_OUT_TO_A_BLOCK__ + 12
18 CoreFoundation 0x00007fff2041643c __CFRunLoopDoBlocks + 437
19 CoreFoundation 0x00007fff20415103 __CFRunLoopRun + 876
20 CoreFoundation 0x00007fff204146be CFRunLoopRunSpecific + 563
21 HIToolbox 0x00007fff28680fd0 RunCurrentEventLoopInMode + 292
22 HIToolbox 0x00007fff28680dcc ReceiveNextEventCommon + 709
23 HIToolbox 0x00007fff28680aef
_BlockUntilNextEventMatchingListInModeWithFilter + 64
24 AppKit 0x00007fff22c2df85 _DPSNextEvent + 883
25 AppKit 0x00007fff22c2c74b -[NSApplication(NSEvent)
_nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1366
26 AppKit 0x00007fff22c1ebda -[NSApplication run] + 586
27 AppKit 0x00007fff22bf2f31 NSApplicationMain + 816
28 Pages 0x000000010411ccf2 Pages + 261362
29 libdyld.dylib 0x00007fff20339631 start + 1
Hi everybody I just updated my brand new Macbook Pro to Big Sur and Pages didn't respond anymore. I can't open any old document or create a new one. Any suggestions? I already tried to uninstall and install but no results so far.
That's the same exact error that one of my customer had few days ago and the only way to solve (leaving iCloud sync active) was to delete all the cache files and open files copied somewhere, outside the Macintosh HD.
I can assure you that there is no danger deleting cache files in yourhome/Library/Caches folder. The single apps will recreate that files and the only thing that could happens is that the first time that you fire an app you will have to wait a little bit more than usual.
To tell the truth there's another workaround: if you know somebody that still uses Mojave, you can send him/her the file and ask him/her to open it and save as a .doc(x) file. You will be able to open that doc file.
It's clearly a bug in the actual Pages version and probably Apple will release a patch, soon I hope.
I have the same issue with Keynote! After I updated to Big Sur I opened Keynote, however when I tried opening another keynote file the whole app crushed. And now Keynote won't open at all! So annoying! Its 2020 and apple still can't launch new update without bugs!
Pages not opening documents in Big Sur
